As fun as Christmas shopping is, making time for it can be stressful for those of us who still have a lot of work left for the year. And it doesn't help that Christmas brings about a rise in the number of taxi drivers who pick their trips and refuse passengers. Fortunately, the Land Transportation Franchising and Regulatory Board (LTFRB) launches annual event Oplan Isnabero to protect the commuting public. This year, in an effort to make it more 'innovative,' there will be a standee at taxi bays for commuters to fill out complaint forms against such drivers.
According to a report from Rappler, Oplan Isnabero aims to work with Metro Manila malls in reporting and apprehending taxi drivers who:
- refuse to transport passengers;
- fail to assist pregnant women, senior citizens, and persons with disabilities (PWDs);
- do not use or refuse to use the taxi meter;
- refuse to give passengers their change;
- do not wear the proper identification card; and
- do not observe road and safety rules while driving.
The participating malls include Robinsons Malls, Ayala Malls, SM Supermalls, Landmark Department Stores, Araneta Center, and Starmall.
You can also report any commuter concerns through the LTFRB’s 24/7 hotline 1342, or mobile numbers 0917-5501342 and 0998-5501342.