All About Globe III

[snix]

pangit talaga ng customer service ng globe..kahit ako na nakaprepaid lang madalas maginit ulo pag tumawag nako sa cs nila..

that's it magpplan nako, sana lang i can keep my old number, pwede kaya yun?

[aubrey888]

If you haven't signed anything pa naman, baka pwede pang bawiin.  Just be honest with them na you've heard many feedbacks that their service is not good kaya you don't want to be tied to them for another 2 years.

Update lang:  Globe Installer went sa house namin last Saturday.  Bottomline, di rin natuloy [textspeak!] pagkabit ng landline and internet connection ko because according to the installer, nagbi base lang daw pala ang connection sa signal.  Meaning, di cia gaya ng pldt na naka cable... Yikes!  Sabi ko, pano pag nag router na ko, lalong babagal ang connection ko???  Good enough honest yung guy installer, pinalabas na lang niya sa Globe zero cignal at walang masagap sa area namin.  Medyo congested na daw kasi sa Qc area kaya expected na din nila na mahina signal.  Buti na lang mga sis diko pa pina cut pldt line ko   
Back to pldt dsl!   

[brattinella]

^agree... if hindi dsl ang line mahirap.. di stable ang connection...

[toocrazy]

Yeah, that's true.  The reason I stuck with them before was because of the service.  That was on my first 6-7 yrs with them.  But now talaga, especially the last 4 years, sobrang bad!!!  Parang wala nang paki sayo at all.  Kaya nga when I go home this Christmas, I'll also terminate my line na.  Sana lang nga pwde mo retain yung number mo even when you switch telcos.

when the customer service got outsourced things never went back to the good 'ol Globe days. ang bilis ma-resolve ng issues tapos isang tao lang kausap mo. may follow-up pa. at dati sila pa tatawag sayo to tell you about your rewards because you're up for renewal.

i was so disappointed when i realized recently na loyalty subscibers don't get truly rewarded for staying with Globe. biruin mo same na nga ang cash out sa iPhone 4S new line (no discount), mag-aantay pa bago makakuha ng phone. eh pag new line application on-the-spot bibigyan. anong klaseng loyalty program yan. wala daw allocation ng stocks sa business centers. so kahit ang daming stocks ng phone, hindi pwede ibigay sa loyalty/renewal. pambihira.

sinumbong ko loyalty group sa president. sana mapagalitan sila.

[eeatrice]

grabe, i need to wait for almost 3 hours just to get a plan, grabe sa bagal ng service
kung hindi lang dahil sa iphone 4s na iyan hindi ako magiintay ng ganon katagal

[enkybaby]

i super hate their customer service! palalabasin nila ikaw pa may kasalanan at t**** na di ka marunong gumamit ng services nila haay

[_ilovepink_]

wasn't able to get a plan for iPhone 4S since may existing plan pa ako sa kanila...sad   but it's fine...boyfie got his iPhone 4S na...but for 4 days na...wala pa rin signal...backlog daw kasi ang activation department nila... walang kwenta ang cust service..ang rude pa ng iba...tsk tsk! sana maayos na ng globe ang prob nila na yan...at eto pa...yung GLOBE STORE nila sa Greenbelt...so sloooowww ang service...ang bagal ng number & line...grabe ang aantayin mo...  may mga counters pero mga 1 or 2 lang ang open... hayzzzt!

[brattinella]

^true! super slow sa branch na yan... better to go sa glorietta 3 or sa parksquare branch nila...

[eeatrice]

^^sis si BF din pang 4th day tsaka nagkasignal, 24 namin nakuha, 27 lang niya nagamit...
sabi pa sa store 24 hrs lang iyong activation, hay pero it took them 4 days! kelangan pa yata itawag or ifollowup para ma-activate

[toocrazy]

^ that happened to me din. more than 24 hours na hindi pa activated tinawagan ko talaga sila malaman laman ko hindi pa na-process at all. hello. 2-3 hours lang kaya i-activate sim. sinabi ko sa kanila pag hindi pa na-activate yung microsim ko in the next 2 hours i-susumbong ko sila. ayun umikot ang pwet nagbigay agad ng feedback - turns out defective yung sim ko hindi nila ma-activate. something they wouldve found out had they processed it agad. na-hassle pa tuloy ako na ipalit.

sis _ilovepink_: napansin ko matagal service sa GB4 kasi pati corporates dun pumupunta to pay bills and stuff. so you're better off sa smaller Globe centers.

[FOURever]

pinapalitan ko na yung plan ko. Consumable na lang ako. Tutal di na ako matext. Madalas katext ko pa smart ang gamit. Hehe same number. Akala ko papalitan pati number eh

[coldsiren]

For me lang, Globe services has gotten worse. I have been a subscriber for 14 years pero wala nang alaga man lang.  Even if I'm maintaining my line though I have been overseas for 5 years now, todo deadma sila when you complain.  Kung tutuusin, it would have been so much cheaper for me to just buy prepaid roaming kung pangreceive lang naman ng text from Pinas ang gamit ko sa kanya.  Kasi P350 load can last 2 months.  Compared to maintaining P500 a month just to keep my line or number out of loyalty!   I used to get free phones when my line was P1200/month pero since nagdowngrade ako when I went abroad, wala na daw. Every year I would ask, wala daw akong loyalty package.  So walang kwenta sa kanila ang P500/month ko and yung 14 yrs ko na staying with them?  And then when I downgraded, they assured me I don't have to pay roaming charges as long as I don't use it for text or call, basta for receiving texts lang.  But no, laging may lumalabas na "roaming activation charges".  Nakakapika sobra!  If you try to contact them to complain, they ignore you!  Even if paulit-ulit mo pa sila contact-in!  So please lang, think twice before you sign up for globe.

ako din matagal nang globe post paid subscriber. more than 10years na ako na post paid subscriber. di ba automatic roaming na. badtrip, bago mag pasko nag punta kao ng malaysia. wala akong roaming. as in wala talaga akong roaming, i did not receive incoming calls/text. nakitawag ako sa phone ng kasama ko kasi globe subscriber din sya. sabi since lowest plan ako kailangan mag bayad pa ng 1k for roaming service. one time fee lang daw yun for my plan. sabi ko pwede bang ibill na lang nila, di daw pwede kailangan daw bayaran sa business center saka iaactivate yung roaming. di man lang nila iconsider yung need ng customer nila for the roaming service. as if naman tatakasan ko sila sa bill ko eh monthly naman ako nagbabayad.  after more than 10years of being a loyal globe user this is what i get. a very crappy service.

yung retention plan na nakuha ko sa kanila maliit lang na rebate. kasi anuhin ko yung phone nila. last time na phone ang pinili ko for their retention plan defective yung pinadalang phone.

kahit na lowest plan ako, ang monthly bill ko more than 1k kasi naka super duo ako. gusto ko lang ng roaming for emergency use lang pag nag tratravel.

[toocrazy]

ang weird na kasi ng computation nila for loyalty rewards ngayon. dati it's based on what youve spent the years prior to availment of recontracting. sobrang taas dati ng rebates ko na dumating sa point wala ako binabayaran sa monthly for one year. tapos nangyari din na may rebates na ako, naka-avail pa ako ng iPhone with cash out.

ngayon you earn rewards points only on bills outside of your MSF and add-on unli. so yung mga on-top of plan na services (duo, unlisurf, unlitxt, etc) hindi counted yun. your rewards points dont go into computing your rebates or free phones, hiwalay pa yung pwede mo lang makuha based on catalogue. so kahit na 1K lang MSF mo tapos 3K binabayaran mo monthly yung value ng retention reward mo based lang sa plan na i-re-renew mo.

in effect, best talaga that you get a monthly plan equal to what you usually spend para tumaas yung available value ng rewards sa loyalty/retention. kasi lugi ka any other way.

[pixiedust]

^ako din dati. may time na halos less than 50 lang ang kailangan ko bayaran monthly because of my rebates. kaya kahit hindi ko inavail yung free phone then, i could easily save yung pambabayad ko sana sa bill to get a phone that i like. pero ngayon, no. tapos yung free phone offerings pa nila, not that good. if you want the nicer phones, you have to shell out cash pa. so much for "rewards".

on the greenebelt branch. ay sobrang totoo yan! tuwing nadadaan ako dito, laging puno ng tao. may time na i had to go there to deposit gcash sa pinagbilhan ko online. ang dami ngang tao kahit late na nun. tapos hindi pa lahat ng counters open kahit muka namang walang problems yung ibang closed na counters and hindi rin naman sila understaffed. minsan pa yung ibang CSRs, sumisingit sa pila nakiki-"paki" dun sa nasa counter. i hate it most when may isisingit si CSR1 while CSR2 in the counter is entertaining a customer. tapos yun namang si CSR2 aasikasuhin (with konting chika/biruan pa) si CSR1 na nakikisingit lang. harap harapang iiwanang nakabitin yung customer na ineentertain na niya. sa matagal kong paghihintay sa pila, ilang beses ko tong naobserve na nangyari. tapos later on, yung isang CSR, umalis at inabandon na yung counter niya so 1 nalang yung counter na open. hindi naman ganun kabilis din kumilos yung nasa counter na bukas. haay. ending, umalis nalang ako at sinabi sa seller na sa bank ko nalan idedeposit yung payment ko.

[trizhee]

kupad ng globe grabe.. nagapply ako ng another line last monday and until now di pa din activated yung sim.. nakaka 4 na tawag na din ako sa CS nila pero la pa din nangyayari.. hay grabe na!

[shopwisegirl]

globe subscriber ako for 10 years until 3 years ago nabadtrip ako sa kanila.. nag switch ako sa ibang network.. then, this December lang, nagtry ulit ako mag globe (as my 2nd number for business) and im regretting it na.. kinausap ko CSR ulit at sobrang nainis lang ako! iba iba sinasabi nila kada tawag ko.. in short, walang naresolve.. kaya next week pupunta na ako sa branch kung saan ko kinuha yung plan.. biruin mo sinisingil ako ng 3000 worth of mobile charges (wala pa ko 1 month nakaplan ha)! eh pinadeactivate namin yun the day na kinuha namin yung plan! i'm not paying the internet charges! kelangan nila iwaive yun.. negligence nila yun hindi ko fault yun. kakainis. hassle sa part ng mga subscribers!

[toocrazy]

^ they once billed me for an August BlackBerry service. nagwala ako kasi:

1) hindi ako naka-BB! pano naman kaya ma-aactivate ang service eh naka iPhone ako.

2) July palang kaya nun. bat naman ako ma-bi-bill for August??!

buti nalang they resolved it agad so i didn't write an email. but come to think of it, dapat parin i wrote about it kasi fraud na yun. hindi na error. eh pano na kung hindi ako mabusisi sa bill? eh di nakalusot.

[fibia]

globe subscriber ako for 10 years until 3 years ago nabadtrip ako sa kanila.. nag switch ako sa ibang network.. then, this December lang, nagtry ulit ako mag globe (as my 2nd number for business) and im regretting it na.. kinausap ko CSR ulit at sobrang nainis lang ako! iba iba sinasabi nila kada tawag ko.. in short, walang naresolve.. kaya next week pupunta na ako sa branch kung saan ko kinuha yung plan.. biruin mo sinisingil ako ng 3000 worth of mobile charges (wala pa ko 1 month nakaplan ha)! eh pinadeactivate namin yun the day na kinuha namin yung plan! i'm not paying the internet charges! kelangan nila iwaive yun.. negligence nila yun hindi ko fault yun. kakainis. hassle sa part ng mga subscribers!

Sanay na ako sa mga mobile charges na yan sis. When u call csr make sure u get a transaction code requesting waiver of mobile charges. Hassle nga kang pero they grant rebates naman. 

[pinkat]

sissies sulit ba powersurf sainyo? ano kayang okay for heavy fb and twitter user? mas makakatipid ba ko sa BB na may BB Social? or same lang sa powersurf yun? thanks

[_ilovepink_]

thanks sisses! sana sa ibang globe store nalang ako pumunta...sobrang

nahassle na kami dahil sa plan na to...susmi! until now wala pa rin signal ang

phone...& we got it on the 24th pa...haysssst!!! try calling their cust service,

wala kwenta...i asked for a mgr directly na talaga yesterday, at hinold ako

ng almost one hr! grabe talaga...i tried calling them again,  was told na

walang available manager..flexitime daw ang pasok ng manager nila...whaaat? kakagigil talaga! i even tried to do chat assistance sa site nila...at ayun, ginawan na ulit ng report...for the nth time na! dami ko na reference #.  Actually boyfie went to the same branch, ang sabi allow another 24hrs na [textspeak!]..pero still, walang nangyari... hay, sabi ng mga friends ko, [textspeak!] sa sobrang hassle na, palitan na daw ng prepaid sim, TY nalang daw ang phone...hahaha