kung meron dito may plans to buy an HP laptop or what, i am highly discouraging you. their customer service really sucks. kahit local number tawagan mo, indians sasagot sayo. in fairness to some of them, mukhang may alam naman and will walk you through the troubleshooting process.
coincidence or not, i know 3 persons already na nagloko ang laptop nila after 1 month mag-expire ng warranty nila. grabe diba?! motherboard replacement kelangan, which costs 20k and up depending on the model. these people are techie people and according to them, may flaw talaga sa design ng HP which hindi inaamin ng HP kundi massive recall kelangan nila gawin.
pagkakuha ng laptop from HP, yung mga tornilyo tornilyo, ang sasagwa na ng itsura. hindi original tornilyo ang ibinalik. tsk tsk. tapos eto pa ha, yung isa, ibang hard disk na ang nasa loob ng laptop nya, from 250gb, 25gb nalang! yung isa naman, nadiscover nya ibang dvd-rom drive na kasama sa laptop nya. tsk tsk!
mag email ka sa customer service nila to complain, sasabihan ka ng we'll help you blah blah... pero wala naman help ineextend. tapos kung send ka follow up email, wala na, hindi ka na sasagutin, ignore na nila emails mo.
after going through ibm lenovo, asus, acer laptops, HP lang talaga ganyan. kakadisappoint. itsura wise, pinakamaganda sa kanila, pero customer service wise, walang kwenta sobra.
if u google HP customer service complains, isang katutak lumalabas and wala man lang taga HP nag-aaddress ng problem na to.