bad service/ good service- fastfood or restaurant

[stormy]

Ice berg's metrowalk - good service naman kaso bistek at beef salpicado (salpicao) pareho lasa may garlic lang ang salpicado.

[kkkaattt]

super bowl of china, festival mall
-- mabagal na, may crew pang intrimitida
we went there yesterday... kakatapos ko lang kumain, pero si boyfriend hindi pa. nagkwentuhan muna kami sandali dahil medyo full na sya. etong female staff, bigla na lang lumapit sa table namin without saying a word. not even "excuse me". bigla nya kinuha yung mga plates sa harap namin, kaya nagulat ako. nagtinginan kami ni boyfriend, at nun lang sya nagtanong kung pwede na daw kunin. sabi ko na lang, hindi pa.  ::)nakakairita.

[calpy]

omakase libis

http://www.femalenetwork.com/girltalk/index.php/topic,200066.0.html

[u8mypinkcookies]

Gloria Maris (in BF Homes, Pque.)
- super bagal ng service, as in!! konti lang naman tao but yung orders namin, ang tagal dumating. siguro yung isang dish ubos na before dumating yung iba pa. then the salted fish fried rice that we ordered, almost last na dinala. we also ordered taho for dessert and almost 40 minutes before dumating.

[silverlilac]

Racks Festival Mall - good service
- the staff are courteous and attentive without being intrusive. hindi sila naghohover sa table namin, yet nakikita nila if the glasses need to be refilled...mukhang maganda ang customer service training nila, because they manage to look polite and enthusiastic at the same time.

[joy.0116]

Actually not bad service but disgusting staff at WHAM! Robinsons Place Manila...

When we ordered, there were 2 dine in staff- 1 was on the phone, chit chatting while the cashier was busy texting.

We waited patiently for our orders, which took about 20 minutes or so.  So we had no choice to but watch what was happening in the background.

Two males approached the counter and said to the cashier " paki punch out mu na lang kami mamayang 6pm." It was 550pm. Another lady approached the counter and just matter of factly got Sprite from the vendo machine, and left.  The 2 dine staff also, as if on cue, got their own refills, filling up their white cups...

Oh well, this is probably what happens when the cat is away, the mouse will play...

[Stellar27]

Bad service: KFC MOA
kaimbyerna sa bagal ng crew nila. at sobrang dami na nga ng tao nakukuha pa nung manager tumunganga. sana tumulong man lang siya mag lagay ng food na inorder. ang systema kasi nila, yung cashier na magtetake ng order, mag pupunch cashier pa ang maglalagay ng food sa tray. sana pag ganun na weekend maraming tao mag assist na din yung nakatunganga. ang haba haba na ng pila sa kakuparan nila. hay susme.

[vangie88]

T.G.I. Friday's - TriNoma Mall
BAD SERVICE!

me and my friends had dinner at the said resto last week & we decided to sit outside as one of my friends wanna smoke. after placing our order, we we're waiting for the crew to set our table, but after awhile the waiter in-charge just keeps on walking around & chatting w/ the other crews! he didnt even bother to put the "placemats," plates and utensils on our table! we literally had to call him and ask him to get it for us! now here's the next irritating part, he just left the plates piled up on one corner of the table, on top of it are the utensils...and it's still WET! they didnt even wipe it dry and set it on the table!!! WTF?!?!? for the price that they are charging us, they should give us the best service that they can give! btw, the food doesnt taste that good either...too bland! dunno if they changed it or what...yuuck!

[zazhimi]

sobrang bad service ang Teriyaki Boy in Banawe... kokonti lang naman ang tao pero ang tagal bago may kumuha ng orders namin... tapos ang tagal pa bago ilabas ang food... then mas matagal pa bago namin nakuha ang bill...

[jelly]

shakeys delivery

everytime we use the pizzanatic card (you get a free hawaiian or pepperoni of the same pizza size you order) ang konti ng toppings na nilalagay sa mga pizza.  even the ones that you paid for!  i could understand kung kontian nila ang toppings sa freebie, pero it defeats the purpose of getting the card, right?  and to think that you have to order either the large or family size to avail of the promo.  so talagang obvious na mabibilang mo lang ang meat and veggies that they place as toppings sa laki ng crust.  also, all our orders are no longer hot when they arrive, parang mga luma na. and to think that they assign the branch nearest to your house for delivery.  we get ours from their espana branch na wala pa sigurong 2 mins ang layo from our house 

hay naku sis stardust i agree...totoo yan.sana di na lang ako kumuha ng card na yun...

[nicoletta]

vangie88

Good service in Italianni's Trinoma
I went in already in a bad mood because I got pissed with the waitress in this cowboy restaurant (will take a look at the name again when I pass by soon) right beside Jack's Loft.  Everyone seemed very nice. At first I didn't want to order, only my friend ordered but when I tasted the yummy crab creamy sauce and sea bass he ordered (I forgot the name),I relented and ordered.  I don't usually give tips the restaurant has a service charge but I had to leave something after that good service.  Kahit sino tawagin mo very courteous and mabilis ang service.

Bread talk
I don't like that the line is always long. I went to get myself some flosss. I saw a lady getting the ma-[textspeak!] and putting more on her bread, so I just took the flosss and ask someone in the kitchen to maybe give me more toppings.  Bait nung guy, ang daming nilagay sa binili kong 3 na flosss so I had to smile back after I paid for my breads.

I usually put pork ma-[textspeak!] as may palaman with bread so natawa ako na ngayon maraming tao who enjoys it.  Yung nakalagay sa top ng bread before the ma-[textspeak!] is mayo yata.  Try niyo at home.

[rycutangco]

well. im not used to blogging but i think the incident that happened last night to me and my friends deserves to be told to everyone i know.

im really so furious & pikon with the restaurant we went to last night (Jan. 5, 2008). The place is in the hilera of paluto of seafoods and stuffs in Mall of Asia (at the back). the name of the resto is ALING MAHRSYA.

to start with, ok [textspeak!] un resto. there's TV (which made us decide to go there, for PBB's big night. hehe). the manager/owner made chika-chika pa konti, we requested p nga na ichange un channel, from 7 to 2, kaya we thought ok un place. after the owner left our table. cgro ilang tyms/minutes din kmi dinaan-daanan [textspeak!] ng mga waiters/waitresses/crews and didnt even bother to ask kng may order na kmi.

we ordered inihaw na liempo, inihaw na pusit and one fried big tilapia. inask p nmin un waiter kng aabutin ba ng 1hr un order coz we were really hungry (we came from global fun. so imagine our pagod). and i quote the waiter: "ndi [textspeak!] po abot ng isang oras."
then we waited.
30 mins passed.
45 mins.
an hour has passed. kahit iced tea nmin ndi pa sineserve. so ngtataka [textspeak!] kmi kng bkt prng ndi mpakali un mga staff nla, palakad-lakad sa kng saan-saan pero ndi p dn kmi naseserve. we followed-up our orders 4 times (almost every 5mins). then dumating un inihaw na pusit (which is SO PLAIN inihaw na pusit). tpos mga 2mins after the rice [textspeak!]. paubos na un pusit, wala pa un ibang food nmin. so ngfollowup na [textspeak!] kmi.

the tilapia came. mukhang ok [textspeak!], with the garlic and mabango. i first placed my fork in, pg tanggal ko ng fish, mapula-pula pa un loob. so tinawag nmin c waitress, kinuha nya ult. pgbalik ng fish after 15mins. prng sunog na sunog na un itsura ng fish. pero [textspeak!], ok [textspeak!], dhil sa sbrng gutom, kinain nmin. masarap [textspeak!] un fish kc matamis & malasa pero sunog nga [textspeak!].

so, halos tinik-tinik nlng c fish, [textspeak!] p kming nkikitang liempo. ngfollowup ult kmi mga 3x. then dumating un liempo. uso ba sa liempo ang rare/not-so-rare/well-done? mapula-pula pa un ibng parts nun liempo. so, tinawag na [textspeak!] nmin c waitress. kinuha nya ult un liempo. pgbalik aftr about 20mins. dumating un liempo, FLOATING IN OIL. db inihaw un dpt? neway, we wouldnt even care kung prinito nlng the 2nd [textspeak!] arnd, kc mhirap nga [textspeak!] ilagay sa grill un chopped liempo. pero to serve it FLOATING IN OIL??? OA [textspeak!] ata un.

ndi na nmin ginalaw un liempo. we called the manager to complain about the BAD SERVICE (tilapia & liempo), i think 5x nya nsabi un line na "hilaw un sinerve, hilaw un sinerve?" then without saying any closing words or apologetic words to us, she left for the kitchen. that's the last of her, she didnt go back to our tables na.
We waited for mga 5mins cgro. pero wala pa din ngpnta sa table nmin. we decided to get the bill and leave nlng. but we definitely didnt want to pay for the LIEMPO FLOATING IN OIL. So, sa bill [textspeak!] un liempo.. we talked to the waitress, binalik nmin un bill for them to recompute. pgbalik nya, inalis [textspeak!] nya un paluto of the liempo, coz ndi dw pwd na pti un liempo (from the palengke) ibawas sa bill. fair enough. pero ang laki laki ng service charge tapos we didnt get any [textspeak!]. so sabi nmin, we wont be paying for the service charge, bka kmi p nga dpt ang bayaran for that.

bglang naswitch un TV to video (for videoke ata.), sbrng nang-iinis coz they all know that we're watching PBB. ayaw nlng nmin mkpgtalo kya ndi na nmin pinansin.

ayun, bumalik another waiter/waitress (bading cya eh, isang intrimitidang bading) to give us the final bill. binayaran na nmin.. one of us asked him/her kng ano name ng manager, instead of answering, dami p nya tanong, "bakit po?", "bakit?", "nsa labas po cya".. tpos cgro [textspeak!] na cya msabi, [textspeak!] nya "Michelle Delos Reyes". One of us gave a short lecture on how to treat customers. ndi dpt un ngsasalita pa un customer, tatalikuran mo na, ang polite polite p nga bading na 'to nun kausap nmin. but wait. pglabas na pglabas nmin, lumabas din un bading, ngpaparinig pa na "sino ba sila?", "dko sila kilala", and the likes..

pasalamat sila ndi kmi un eskandalosang customers, at di na kmi nkpgtalo pa. sana [textspeak!] ayusin nila un service nila. ska wg ng magpaparinig pa pglabas nmin.

[kimberly428]

seafood island sa eastwood... pamatay yun service don... nung nagpunta kami.. as in kahit may malapit na waiter don sa pinto.. di ka pagbubuksan.. fine.. baka di nya kami napansin (whatever!)... eh di nakaupo ka na sa loob... kung di mo pa sila tatawagin.. 10years bago ka bigyan nang menu.. tapos pag wala yun ino-order mo.. di sila magsa-suggest.. as in sasabihin lang.."ubos na po yan"... at ang pagdating nang order mo.. 10 years din.. bill-out? yan ang mabilis... rawr!!!! tapos ang taas pa nang service charge nila.. kaasar!

[lil_mango]

^ i think you are pertaining to pasto. May kabagalan nga service nila.sorry to hear your story

[trizh]

  -- Rai Rai Ken.. wala man lang kabuhay buhay ang mga staff.. nung oorder na kami, nakatayo lang siya, hindi rin nagtatanong. ni good afternoon or good evening wala. nakasimangot pa. parang gusto na kaming paalisin. nawalan ako ng gana. kaya hindi ako nagiwan ng tip. kahit manager ganun din, ewan ko ha kung talagang ganun sila.. pero hindi magandang gawain.. nakakawalang gana.. hindi na ako uulet sa branch na yun..

[pretty_chinitaeyes]

Regarding Bad service. Na-experience ko na rin ang masungitan or mali ang orders ng server.
May I comment lang poh about service in the restaurants.

I also came from a restaurant background.
I actually worked in a fast casual japanese restaurant.
May I explain po why bad service happens in the restaurant.
1. kulang sa staff - when I was still working there as a hostess, as much as I would like to accomodate guests who are calling you lalo if full ang restaurant di mo na mgawa sa sobrang dame ng errands na kailangan mong i-remember at kung saang table and kanino yung order.
ang nangyayari pag kulang ang staff delayed ang labas ng food and delayed din ang service.
Kung alam niyo lang na sobra din ang pressure nun sa Kitchen and Dining staff na dumadating sa point na nag-aaway din ang dining and kitchen kasi nga inaaway na rin kame ng guest or nagko-complain na nga.

Actually, I can still remember na ni-raise na nang isang guest yung kulang sa staff pero hndi naman kaya din ng company kasi cost-cutting nga lalo na crisis ngayon. Marami nang restaurants ang nagsasara kasi sa sobrang slow ng business.

pag bad ang service di naman namin ma-explain na kasi kulang ang staff sa guest kasi ang reason bkit di mag-hire?tama naman pero di mo naman masabi kasi cost-cutting po yung company.

Tungkol naman sa bill, bkit mbgal.
May times po kasi na nagsasabay-sabay ang bill-out kaya ang cashier natataranta na.
Mahirap pa naman pag sabay din ang credit card transaction and cash or may senior discounts and may other promotions pa.
Minsan din di maiwasan nagda-down ang system kaya super tagal ang bill-out.

I posted this, hindi dahil gusto kong mang-offend or what. I posted this kasi po para mas maintindihan niyo poh what is really happening sa internal though di ko kayo masising magalit kasi meron din naman [textspeak!] staff na super rude and bastos sna di na lang sila pumasok sa restaurants if asar lang din naman sila sa gnagwa nila.

Nalulungkot po ako sa mga nababasa ko lalo na if may nababasa ako sa pinanggalingan kong restaurant.
Pero ganun po [textspeak!] may kanya-kanya tayong opinions and expectations sa isang restaurant.
And alam ko rin po kasi ang feeling pag super hungry ka na and panget pa yung quality ng food and hndi pa worth it.

[stormy]

Kanina d ok yung mga nagrereceive ng guests sa italiannis BHS pero super ok naman yung wait staff na napunta sa table namin kaya ok na rin yung experience namin. Muntik nga lang kami lumipat kasi sa super arte magsalita nung nasa labas, mas conscious pa sa pag english2x nya kesa sa context ng sinasabi nya.

[bluegintonic]

I really hate this place....
Where: Cafe Firenze Abu Dhabi
Verdict: 2 thumbs down (kung mas marami pa akong thumbs eh ganun kadaming thumbs down ibibigay ko dito)
I ordered something simple.Ravioli pasta with bolognese sauce.Considering ang servers filipinas din,i was expecting good service.I live around the corner from here so I always come to this place in the hopes of redemption.She took my order without a pen and paper and to my dismay,30 mins. have passes and still nothing.I gave the benefit of the doubt and still...45 minutes.I called a different server only to find out my order was forgotten daw.
Even if I live so close to this one,it's more qorth it to go somewhere farther kasi really bad service itong place na ito!

[claramalaika]

le ching sa banawe.. may ipis sa food ko.. i ordered spare ribs toppings and [textspeak!] ng waiter black beans lang daw yun.. hellloooo!! may mga paa!!! duh!! di man lang nag sorry!!!

[rianne_mallows]

thumbs up

*cibo gateway - friendly staff and fast service.. pati sequence na food ok. galing ang masarap yung food

*pizza hut bistro rob place galleria - mabilis din service and game sila sa requests namin.. hindi din kami siniksik sa table considering 19 persons kami hehe..


thumbs down

*shakey's MOA!!!-hate it! mejo mahaba itong kwento na ito eh

ang tagal kami pinagwait bago kami nabigyan ng table then nung meron na, yung malapit sa bussing area nila. hayz.. kaasar..

nakaorder na kami and matagal dumating yung food. [textspeak!] nila 15 min lang daw eh 30 min na..  wala pa din

then yung bwisit na waitress ipinatong yung dala niya tray table namin!! may laman yung tray ha!! dirty plates!!! parang walang nakaupo sa table namin !! !! grabe kapal ng mukha

then tinatawag ko "miss!" ayaw tumingin then sinabi ko ulit miss! ayaw pa din.. kinalabit ko sa balikat then sabi ba naman sakin "maam wag ka naman mangalabit.. bakit ka naman nangalabit!"

wtf!! grabe na shock ako nun .. then sabi ko hindi niya kasi marinig at nilagay niya yung tray dun sa table namin! then siya pa galit! insisting that it wasnt right for me na kalabitin siya! grabe talaga!!

sabi ko tawagin manager niya deadma lang.. sumigaw na ako.. wala na ko paki kung mukha akongg hysterical nung time na yun.. nanginginig na ko sa galit talaga.. then narinig ng manager niya yung sigaw ko "i want to speak with your manager NOW!!"

natataranta yung manager then yung girl pinapasok sa kitchen ata yun.. then kinausap kami .. 4 kami nun eh..  pero tahimik mga friends ko kasi galit na ako..

parang walang sense kausap yung manager.. walang kwenta.. hindi man lang nagsorry!! tapos yung manager tinatanong pa kung gusto namin makausap yung girl.. paghaharapin daw!!  lalo akong nainis! sabi ko
"youre the manager!! you should be the one talking to your staff!! " asar na asar talaga ako nun!

then tumayo na kami kasi bad trip na talaga.. when we were near the door na humabol ba yung waiter na kumuha ng order namin.. pano na daw yung order namin? siguro kasi sa kanya macharge yun

hello!!! common sense wala na ko pakialam dun noh!

hay bad trip talaga!

this happened last year pa sana naman naimprove na nila noh