MITCH DESUNIA-Supplier Review

[toodee]

I think the moral of the story here are:

1. As a designer be upfront if hindi kaya ang gusto ng bride para walang expectations na mamiss interpret. As a designer it is also your responsibility to train your employees how to communicte well with clients. Additional learning din sa kanila yun. Also, as for scheduling, STICK to IT. If hindi makakapunta, be honest. Wala naman masama sa magsabi if hindi aabot or resched.

2. To us clients, before booking research. Not all promos are created equal. Kaya we must be responsible sa suppliers we book. Also, iwasan natin nag visit ng walang appointment and ask for a fitting kasi pwedeng hindi ba gawa ang gown.
:-) :-) :-)

[mawchan]

^^ sis healthgal for me it doesn't matter whether he's the real MD or not, as long as he had shared his side of story in response from sis lanchurum post, it was the real content of e-mail forwarded by mitch to a gt fellow. i'm still considering her/him despite of what happened  above all that's not me.. 

[imbisibol_]

1.  bakit nag schedule ng second fitting on july 17 when the designer had a wedding to attend to on that same day? scheduling fail.

2.  bakit hindi  nagsukat ng sample shoe size 7 and 8? sa SM nga or Chinese Laundry nagsusukat muna bago bumili ng sinelas or boots- wedding footwear pa kaya? common sense fail.

MD's explanation almost nailed it- if not for the end. my take is no matter how the bride had taken this and that liberty with this and that staff member, as a professional- the higher road should still have been taken by the designer.  i think this wouldn't have blown up as much if, on the wedding day, the designer was there and present. much in the same way that the designer was there for another client on july the 17th, explaining the importance of why she needed to be by the bride's side on that day.

but the real moral of the story is- dapat naka lock ang production room.

[blue15]

Mitch Desunia bride here, my gown was rush, since biglaan ang wedding, but it turned out well, sya pa nga nag remind sakin about my fitting sched, love ko yung design nya, and no hard time dealing with him and sa mga staff. maayos kausap and mabilis pa mag reply sa queries ko kahit by email lang. and by reading dun sa reply ni MD i guess nasagot naman nya ang side nya. i guess everyone may kanya kanyang experience, but for me, i never regret booking him up noon, i trusted him kasi na madeliver nya ng maayos ang gown ko kahit rush pa yun, super satisfied bride/client ako.

[appleberrycream]

Mahirap din kase talaga sometimes kahit sandamakmak na good service ang ginawa mo isang bad comment lang sira na yung business mo. At least we heard both sides of the story. Kawawa yung supplier kung sa kanya lahat ng sisi. Wala talagang hindi nadadaan sa magandang usapan. Sometimes it's not what you say but how you say it. So lesson na rin ito sa mga brides to be na wag mag rely sa isang single bad review dapat mag search talaga thoroughly sa supplier na kukunin, maging skeptic din sa mga good reviews minsan nagiging overrated na. And most especially beware sa mga sabi2x at hindi naman naka-experience nung mismong nangyari, mag-ingat kayo lalo pag 2nd hand review 

[Beccanichard]

^very well said sis! 

[nageinna]

i agree lahat naman pwedeng madaan sa maayos at madaling usapan. siguro on the bride's part, stress narin nararamdaman niya since she's nearing her big day. but again, we should still learn to be humble. i understand the employees for not wanting to assist the bride on her big day after what happened between them and the bride. i'm not saying they're right. it's part of being professional din kasi eh, business should still be business no matter what. and since MD knew his employees were not willing to go and assist the bride, he should've been there as well. or he shouldve been there naman talaga. siguro on MD's part, nawalan narin siya ng gana dahil sa attitude ni bride. it's very important talaga to have a strong rapport between the supplier-client. kasi it can make or break your wedding eh. buti nalang for the bride, everything went well.

[dr_brennan]

i am a happy and contented Mitch Desunia bride. i guess d maiwasan miscommunications with the staff...that's why pag d kame magkaintindihan ng staff (liezl) i go directly to mitch na almost immediately [textspeak!] sha to make a phone call to me. in fairness [textspeak!] ke liezl mbilis dn sha sumagot...[textspeak!] sometimes confused dn sha hehe. overall, im happy with Mitch. i love my gown and the gowns of my ento. my h2b is very happy with his suit! ) i guess client-supplier relationship issue [textspeak!] to...

[dr_brennan]

by the way, the gowns are actually ready for pickup now 3 weeks before the wedding as was agreed upon 

[lenierose928]

^wow sis dr_brennan, nag text sakin si MD nung monday. super cute daw ng mga FG gowns mu. pwede ba pasilip? 

Client-supplier relationship talaga is very important sa wedding. Kahit gaano pa ka effecient/kagaling mga suppliers natin, kung di maganda pakikitungo natin sa kanila, possible un mga ganitong scenario. Siguro lesson na rin sating mga brides na hindi lang tayo ang kailangan iplease at irespeto ng mga suppliers, kundi dapat matuto rin tayo rumespeto sa kanila. 

[ReservoirDogs]

1.  bakit nag schedule ng second fitting on july 17 when the designer had a wedding to attend to on that same day? scheduling fail.

2.  bakit hindi  nagsukat ng sample shoe size 7 and 8? sa SM nga or Chinese Laundry nagsusukat muna bago bumili ng sinelas or boots- wedding footwear pa kaya? common sense fail.

MD's explanation almost nailed it- if not for the end. my take is no matter how the bride had taken this and that liberty with this and that staff member, as a professional- the higher road should still have been taken by the designer.  i think this wouldn't have blown up as much if, on the wedding day, the designer was there and present. much in the same way that the designer was there for another client on july the 17th, explaining the importance of why she needed to be by the bride's side on that day.

but the real moral of the story is- dapat naka lock ang production room.

Winner ang moral of the story. LOL!

Quoting you as well because I agree with what you posted. 

[sheeva]

i think the coordinator should not be dragged in this issue.  POV ko lang naman. kung nawawala ang supplier or malalate ang supplier, they should contact the bride immediately. nevertheless, may point yung 2 parties.  i just hope that it won't happen again to any bride or suppliers.

[sheeva]

i meant inform man lang yung bride sis na nawawala na sila, since hindi nga nila alam yung number ng coordinator. i have actually heard 3 sides of the story. the bride and MD from here and from the coordinator. I'm not taking sides on this story dahil hindi ko naman kilala si bride and hindi ko rin naman kilala si MD.  Pero I don't think din naman na it is right to blame other suppliers if you also have some shortcomings din.  In the first place, kung walang nalate wala nang issue sa part na yan.  Again, this is just my POV.

[evilwoman]

pasensya na, di ko mapigilang mapacomment.

may mga pagkakamali nga si bride pero...

agree ako sa mga sis dito na nagsabi na alam pala ni MD na ayaw magpuntahan ang mga staff nya, sya na lang dapat ang pumunta. ang pangit din na yung palpak nila sa wedding day (yung di pagdating nina chloe), sa coordinator pa nasisi. kung di ba late dumating yung isa napakiusapan (or tinawagan si MD nung nagkaproblema -> na hindi nagawa ng staff nya) malamang di dadagdag sa reklamo ni bride yan.

wag din sana isampal ng mga supplier yung freebie/promo na bigay kung di rin madedeliver ng maayos. kasama kasi yan sa pang-akit ng customer then in the end ginagawa na pangdepensa pag may palpak na nangyari (madaming supplier na ganito sa kid's party preps thread fyi).

ang intindi ko naman sa pagiging makulit ni bride, dahil nadatnan nya na di ok ang bride nya (ngayon ko lang kasi nadinig yung bitin ang gown before matapos. ang alam ko usually mas mahaba than expected, tatabasin na lang ang extra length unless bagong style yan pananahi e di sige, disregard this section na lang) masyado sya nagworry sa kalalabasan ng gown nya kaya naging makulit na.

kung di rin pala naiintindihan ang pageenglish ni bride, sana naclarify muna ang gusto mangyari. baka (take note baka lang) kasi di pala gets ang napagusapan, oo na lang ng oo ang kausap. ayan, akala tuloy narelay maayos ang details.

lastly, this is where everything started daw: nung sinabihan ni monching si bride na "ndi po pwede yung gusto nyong mangyari sa gown dahil lalo po kayong tataba..." kung ako si bride, magagalit talaga ako ng husto.

[dr_brennan]

^wow sis dr_brennan, nag text sakin si MD nung monday. super cute daw ng mga FG gowns mu. pwede ba pasilip? 

Client-supplier relationship talaga is very important sa wedding. Kahit gaano pa ka effecient/kagaling mga suppliers natin, kung di maganda pakikitungo natin sa kanila, possible un mga ganitong scenario. Siguro lesson na rin sating mga brides na hindi lang tayo ang kailangan iplease at irespeto ng mga suppliers, kundi dapat matuto rin tayo rumespeto sa kanila. 

pina pickup ko na hehe. naexcite din ako e hehe )

sa bride...stressed din siguro iinit talaga ulo...anyways im glad di naman ganyan sa akin hehe

[lenierose928]

mga sis, share ko lang the gown created by mitch for venus raj..kanina lang daw ito eh sa mandaluyong branch. Per Venus smile, it shows that she's happy

http://www.facebook.com/photo.php?fbid=2475190155614&set=a.2475190115613.136452.1128251301&type=1&theater

[patchi2012]

Mitch Desunia bride here, kaka book ko lang sa kanya, actually on the way na yung down payment nung lumabas ang review dito sa GT at pwede pang e stop muna if nag alinlangan ako, but di ko ginawa, kasi nga eto basis ko: 1. i don't know the bride personally, so need ko talaga na review is from kakilala at ang nag refer sakin is a mitch desunia bride itself plus na belong sya sa team ng wc ko, at so far based on her experience walang prob kay mitch sa sched ng mga fittings nya. 2. sabi nung bride na the gown turn out ok, and most nang review kay mitch are maganda ang quality ng gown, kaso isa sa mga rant ng bride is yung late lagi si mitch sa fitting sched, so for me, di yun issue ang fitting sched, since siguro dahil, overseas bride ako, so wala naman ako dyan, but this will be a big challenge kay mitch since measurement ko lang ang ibigay and pag uwi nalang which is few weeks before the wedding ang fitting sched, and i'm going to assure mitch about this na siguro naman kahit few hours lang e, matutukan nya naman ako regarding this matter, still ang habol ko is ang quality ng gown 3. si mitch mismo ang nag reply sa mga queries ko sa email, and very accomodating sya, laging may sagot agad, and plus pa nun is ang dali nyang mapaki usapan, i just tell him na eto lang budget ko sa entou gowns, pumayag sya..hoping na maging ok ang lahat, since kunti nalang time namin pag uwi come wed day na, kaya di na pwede na madami pang dapat asikasuhin, but i trust him talaga, at panatag ako kasi, ang naka ka usap ko is the client itself...at di yung nababasa ko lang

[nageinna]

in all fairness naman kay MD, maganda talaga mga gawa niya

[Clarisa]

mga sis.. may contact number ba kau? kasi puro multiple site na lang yung nakikita ko.. or alam nio ba yung mga branches niya?

thanks

[lenierose928]

hi sis. here's MD's personal number 09175992742. Yung newly open na branch ay un sa shaw blvd. Pero un main branch is sa uniwide mall sa las pinas. May isa pang branch sa cavite naman. Ask mu nalang sya kung san ka nya pwede imeet.

By the way mga sis, nakuha ko na un gown ko sa kanya nung dec 11, sa dec 26 ang wedding namin! And I super love my gown. After nalang ng wedding ako mag rarate para pati un on the day service kasama na