
Sisters,
I have come to warn you about something. I went to Tagaytay with my family last weekend and OMG! I had the worst time in there because of RADIANT STAR APARTELLE. Though, I have researched and prepared well for my trip in Tagaytay, I was not expecting this kind of service.
When we first got in, I thought, this was a nice place. It was fairly clean, the rooms were spacious and there was even cable TV. Not bad, for the price that we paid. The surroundings of the hotel was pretty, they had blooming plants and a charming staircase that they could boast of. There were ample parking, and it was good. I thought I could rest easy and enjoy my family weekend. But it all ends there.
Though of course, knowing that this was an apartelle, I did not expect any kind of FIVE STAR HOTEL Service, I was expecting at least some hospitality.It would be really nice if you can actually talk to the staff there but they were rude and didn't want to speak to us. We had a problem with the cable and none of the staff seemed to know what to do.
We understand trying to employ people who do not have much of an education, but this is down right ridiculous. At least have a bit of formal training with your staff and tell them to not avoid and run away from customers when they want to talk to them. We couldn't even find the manager at the time. It was very frustrating for me and my kids.
On top of that, we found roaches in the bathroom and we had to pay PHP200.00 for comforters that should have been in the room in the first place. I was looking for a glass that should be in the room, but we couldn't find any. Water pressure was weak and we saw a tiny mouse on the floor.
Apparently appearances were not everything.
I guess when I was looking for "cheap." I got cheap. We couldn't even have privacy there, because the curtains were see through and my kids suffered from stiff neck from the TV which was wall mounted wayyyyy above eyelevel. HELLO!? It's wall mounted and secured too high to reach as if we WOULD actually steal the cheap TV.
And what apartelle boasts of cleanliness when they don't even have Trash Bins in the room?! Is it brign your own trash-can?
I was frustrated that night and decided to move to another bed and breakfast the very next day. Checking out was even a pain. Apparently no one knows how to converse around there. Frustrating and annoying and don't let their "clean" appearance fool you.
I will never go there again.
Please sisters save yourself the trouble and don't ever go there!