bad service/ good service- fastfood or restaurant

[numonorean]

had dinner over the weekend at hooters.  they really try to live up to the hooters name.  the service crew was funny and really accomodating.  nakikipag-biruan pa sila.  yung server namin, medyo hilo na sa dami ng request namin pero smile pa din siya.  i'm definitely going back there.

[stormy]

Bad service: aling tonya's in dampa MOA
i read sa 1 thread (feedbacks sa moa restos) na nabawasan prawns na ipinaluto nila kaya our sis who posted it cautioned us na makakabasa to be on guard.
Grabe yung 2 malaki na tuna belly na ipina-ihaw namin (kanina lang po yan eto sa cp ako para magshare) ng nilagay sa table 2 maliit na hiwa.
una ang sabi sandali daw mayamaya sabi yun na raw yun. Sabi ko naman almost 3kgs yun lang? So naglabas 1 maliit na hiwa ulit sabi ko icheck kasi imposible. Ayun naglabas pa ng 3 hiwa na maliliit din. Kesyo nagkamali raw etc.
Yung pusit, 1kg pina-adobo ko 1 kg inihaw. 4 na maliit na piraso ng inihaw at bago ako magkomento (gaya sa tuna) aba e inunahan ako at sabi 1kg na raw yun.

yung 2.5kgs na prawns kaunti na nung naluto e di naman para bilangin ko pa yun pero binase ko sa niluto namin kahapon na 1.5kgs magkasing dami lang

ang lapu-lapu lang yata ang di nabawasan kasi halata na yung 3 isda e maging 1 and a half or 2 kaya.

dapat pleasant Naman yung dinner namin kasi willing ako magbayad kahit ang mahal nila sumingil. Almost 4k yung bill na binayaran ko sa paluto pa lang yan, wala sana ako reklamo if di yung ginugulangan pa nila mga customers nila pag madami paluto.

nakakahiya kanina sa mga bisita namin, ayaw ko pa naman nung parang tinipid pagkain pag kami ang host

ingat na lang mga sis.

[trixie*tyra]

^^speaking of teriyaki boy, bad service na na-experience ko talaga sa sm megamall brance as in sobrang baal ng service.. walang makitang waiter/crew samantalang ang konti lang ng customers, teriyako boy in trinoma medyo okei ng konti.. okei yung sa teriyaki boy eastwood


^same here.. ang tagal na nung time na last kame kumain dito.. tsk tsk.. their manager or sup should do something about their crew..

correct.  among all the teriyaki boy branches I have eaten - sila ang pinaka bad service.  I think its because of the layout.  Ang hirap to call the waiters.Not too many people eat there

[jamie_0117]

shakey's moa:
ang payat ng manok, tagos ang balat sa buto, hehe.  ang init, parang walang air-con.  ang tagal i-serve ng food, as in lumabas ako, kumain ng empanada at pagkaubos, hindi pa din nase-serve.  when we asked for the bill, ang tagal.  tapos nung napirmahan na yung transaction slip, missing in action na naman yun server, yung asawa ko lumapit na sa cashier, sya na nag deliver ng transaction slip.

teriyaki boy:
mabilis mag serve, ok yun food, kaya lang napakatagal sa bill... pareho ng shakey's

lzm tagaytay:
the server interrupts while i'm speaking... una, about the sizzling bangus, wala daw sila nun... pangalawa, about holding the order, kase wala pa yung brother in law ko, ang sasabihin ko lang naman wag muna lutuin kase mukang matatagalan, he interrupted me, kesyo nahiwa na daw, etc... sa pikon ko sabi ko "hindi pa kase ako tapos magsalita... PASAWAY KA EH!"  pagkatapos nun, bumait na sya at ngumingiti na.

hooters:
i agree with numonorean, good customer service, ask and you shall receive... kahit pa-picture, hehe, may pose na nga yata silang trademark.  food is so-so, yung same food nila sa US, ganun din nila ginagawa dito.

[spicy_angel]

Terikayi Boy Trinoma

Super bad service. Went to have late lunch with my hubby and kids around 2 PM. Took them forever to serve our food. When the food finally arrived, ay grabe. Memorable talaga yun sukiyaki na sinerved sa amin. Mantaking mong clear soup yun sinerve sa amin. Tinawag ko yun waiter na nagserve sa amin, and asked him why it is so, it's supposed to have noodles in it among other stuff... and with all arrogance sabi ba naman DI BA SUKIYAKI SOUP ORDER NYO? KUNG GUSTO NYO NOODLES DAPAT SUKIYAKI NOODLES!!!

Kawindang talaga. Kala siguro then lang ako makakain ng SUKIYAKI SOUP. Kainis talaga!

[spoiled_brat]

ate few time already at Shakeys Galleria. pero last Fri was the latest and I can say that their service was really good. accomodating yung mga waiters/waitress tapos ang bilis pa dumating ng food.

just my opinion para sa akiin parang hindi maganda yung location nila sa baba.

[stormy]

Good service: chilis greenbelt1 - sarap ng food, attentive & friendly ang wait staff mabilis pang kumilos

[cher.liman]

Bad Service: Fish & Co. Trinoma, yung natirang NY Fish & Chips ko pinabalot ko sukat ba naman isama pati yung gamit na lemon na may miniature payong!

[buzymom]

Ako, when I experience bad service or rude employees, I really write or talk 2 the owner or management.  Pinapaalam ko talaga sa kanila, kasi I imagine if i was the owner, i would like to know kung may tamd or bastos akong employee.  Sometimes kasi, sila ang nakakasira sa isang magandang business. eh di palitan sila, maraming nanganagilangan ng trabaho dyan di ba.

[twentysomething gal]

First time ko to try the Chicken Bacolod in Glorietta.
Pag pasok namin ni Hubby, walang nagwelcome samin, so umupo nalang kami.
After 5 minutes, wala pa rin lumalapit. Sabi ko kay hubby, 5 minutes pa at pag di tayo pinansin, aalis na tayo.
Yung katabi naming table, mukhang naiinis na. un pala,  2nd order na nila, hindi na dumating.
Yung order namin, hiwalay na binigay to the point na patapos na kami kumain.
Then came the bill, na sobrang tagal bago dumating.
Yung  katabi namin, nainis kasi hindi na daw binalik yung sukli (ANG MALAS NILA!!!)
Pagbayad ni hubby sabi ko, ISAKTO mo na, baka di narin bumalik!!!

Que horror! AWFUL service!

Sentro, GB
Good food, kaya lang may uod sa isang gulay. In fairness, nakatago talga yung uod at hindi maiiwasan. I got the waiter's attention, and very quick response sila. Lumapit pa yung manager to apologize, took out my plate, replaced my plate and wrote off the bill for that meal.  Tapos may free dessert pa. Now that's what I call good service.

[katweena]

In a certain Starbucks branch along Ayala Avenue - A certain bitchy barista has this thing about me.  Whenever I go to their branch, sinusundan ako ng tingin.  One time, when I was hanging out with a friend, she called her supervisor (who happens to be a bit over friendly with me) "baby" right in my face, while i was ordering.  Yes, she interrupted me while I was speaking just to ask the guy what he wanted.  What's that supposed to mean? Totally unprofessional. Kaines.   

[katweena]

This is one thing I hate which has happened to me a couple of times at fast foods, and I recently experienced this at Sbarro MOA yesterday: I find it really rude when servers/waiters/ busboys start clearing up your table, in front of you, while you're still seated. I had lunch at Sbarro MOA and I had finished my meal but I was still finishing my drink. Lumapit si waiter habang nainom pa ako and asked if pwede nang kunin yung plate ko. Sa gulat ko pumayag na lang ako. But when he started taking my Pellegrino bottle (which I had emptied into my glass), I put my foot down and said, "Hindi ba pwedeng matapos muna ako?" The waiter barely mumbled an apology and then left.

Sobrang nairita talaga ako. Ano 'yon, pinagmamadali ako? Sa inis ko kumuha na lang ako ng comment card and wrote down my complaint. I did it in front of the cashiers, so sana lang nabasa na nila 'yon at sana nga naiparating na sa crew nila.

hahah! ganyan din sbarro sa glorietta (nung meron pa)... their space is too small kasi to accomodate their customers, so i guess they do that to pressure you to hurry up and leave. Nakakaines nga talaga yun.

[godspeed88]

bad service- Yellow Cab sa MOA, hindi ka pinapansin ng service crew, maybe because madami tao that time, pero ang aircon nila sobrang init.

[joden]

worst experience ko at a fastfood was at GREENWICH in megamall, 4th floor ata, yung maliit lang na stall nila (around 10 tables lang)..

what happened was i ordered lasagna and bf ordered 1 pc. chicken. while we were waiting for our order, yung tabi namin table na couple din, nakita ko sine-serve na sa kanila yung order nila. i saw the reaction of the girl then sinoli lahat yung food. mali ata yung sinerve...so they waited again. meanwhile, dumating na order ko pero yung kay bf wala pa. hanggang sa tapos na ko kumain, wala pa din yung kay bf. naka-ilang follow-up ako sa counter, sandali na lang daw. yung nasa counter, i could tell na yung girl was new kasi she was so nervous tapos para siyang pinapagalitan nung isang crew dun (i don't think manager yung nagagalit kasi same uniform lang sila)..nung finally dumating na yung chicken, walang spoon & fork. so i had to go to the counter again to request for it. tapos di ako pinapansin dun...yung girl parang gusto nya ko pansinin tapos sabi ba naman nung kasamahan nya na nanenermon sa kanya, wag daw ako pansinin!!! WTF?? nainis talaga ako....siempre di ako umaalis dun dahil wala pa nga spoon&fork...finally tumingin saken yung feeling na empleyado, sabi ba naman "bakit ba?" aba!! di sabi ko "bakit nagkakamay ba mga tao dito pag kumakain??" nainis talaga ako...yung nagm0-mop ng floor na crew ang kumuha ng nire-request ko. tapos bumalik na ko sa table. naku inis na inis ako. kung di lang gutom si hubby aalis na kami. pero yung table sa tabi namin na couple, nakita ko sinerve na ulit yung order nila :family-sized pizza, 1 lasagna, 1 baked mac tapos may side orders pa...lam nyo mga sis? tinignan lang ulit ng girl sabay lumayas na sila. as in they didn't even touched the food. nakita ko yung reaction nung couple galit din. so i guess bad experience din for them. 

best experience was at pizza hut in robinson's pampanga. napaka-accomodating nung staff...made sure na okay talaga kami. they said how many minutes kami mag-aantay and they kept true to that. they provided us games para hindi kami mainip. lahat ng request namin nasunod agad. so yung family ko di talaga malimutan yung experience namin dun.

[buzymom]

^ naku sis, dapat kinuha mo name nung salbaheng empleyado. Write a complaint letter indicating na din kung anong branch, and what time nangyari yun, para malaman kung anong shift.  The management should know about this.  Nakakainis yun ah.

[joden]

^sis we weren't able to do that at that time kasi busy kami. paalis na si bf non papunta abroad so marami talaga kami inaasikaso. pero badtrip talaga yun. until now we can't forget that experience. 

[joy.0116]

Better pag may customer textline to air complaints to management. 

Most of the time, the complaints never reach the right persons so no changes are made.

 

[joden]

another bad service, pan de manila near sm north. if papunta ka nlex, after siya ng sm north...

anyways, we went there to buy pandesal nga then yung binibigay samen, ready na nakabalot. binawasan lang nya yung naka-ready na kasi konti lang binibili namin. buti na lang nahagip namin ng tingin yung mga inaalis nya na pandesal, yupi na! as in super flat...when we looked at the remaining pandesal na ibibigay samen, yupi lahat!  nagalit mom ko at kinonfront yung tao dun. sabi nya ang mahal ng pandesal nila tapos ganon ibibigay samen. sumimangot ba naman yung girl although di naman nagsalita. feeling ko yung simangot nya kasi parang kasi nahuli yung ginawa nya. di man lang nag-apologize or something. as in nakasimangot siya the whole time na parang siya pa ang galit samen 

[micci]

bad service at sbarro MOA last night..

we were in line tapos yung girl tinanong yung order ko..then i told her my order specifically(baked ziti,half),tapos andami pang tinanong--kung anong toppings daw,etc..sabi ko wala,tapos anong sauce daw,everytime na sasabihin kong tomato sauce,nadi-distract sya,i don't know anong tinitingnan nya siguro 4times kong inulit yun,tapos parang sya pa ang galit at parang t*nga ang tingin syo..tapos si bf,umorder ng spaghetti w/chicken romano,ang sabi nila 10mins. daw..sabi namin ok lang,then nung nasa cashier na,nalaman na lang namin na hindi pala inorder sa kitchen yung order nya,so ise-serve na lang daw..pagka-serve,may sabaw!!..as in watery yung ilalim nung pasta,might be from the tomato sauce kasi fresh tomatoes yung ginagamit di ba,pero super yung sabaw talaga,lubog yung ibang noodles..pinapalitan ni bf,ang ginawa,kinuha nung staff tapos tinanggal lang yung "sabaw" tapos nilagay sa separate cup yung sauce para kami na lang daw ang maglalagay..nung paubos na din yung pasta ko,i noticed may sabaw din!..pero wala na kong magagawa,naubos ko na e.. but still,if nilulublob lang nila sa hot water yung pasta,dapat completely drained na before they plate it..kainis talaga..we're never gonna eat there na talaga,we just love their cheese pizza that's why napa-dine in kami..
(when i was seated na,i noticed na kaya pala distracted yung attendant kasi nandun si andrew e w/ his family..mas tinitingnan pa ng staff sina andrew e. kesa sa pagkuha ng orders ng customers..urgh!)

[silverlilac]

good service at Jack's Loft Robinson's Place Manila. very accommodating staff and genuine smiles all around. sarap tuloy mag-tip