uyy in fairness nakajackpot ako ng magandang service sa kanila..here's my review sa globe customer service
May truck na dumadaan sa private road namin and hit the globe wire so it broke (but I didnt tell the agent this) so the same procedure sa call. well versed si agent..nagrequest talaga na I fill up the survey sa text.. wala na resolve yung issue but I asked about stuff sa account..medyo wala niya nag.gets ako at first, pero we understood each other eventually. She promised na someone will visit and fix it. Without bias, I can safely say na, while Globe does follow through with their visits, may times na hindi nagshow up yung tao on the scheduled time.. pero they get here eventually. She promised me na the repairman will be there the next day (it was a Sunday too!) I found it odd kase non working day..pero why would I complain? hehe
I got the surveys through text (mom's cp) and I nageffort talaga ako sa survey. I gave the agent a good score (I knew hindi talaga niya maresolve ang torn wire eh haha), and I honestly do favor Globe over Smart any day in terms of signal (even cellular signal is difficult sa house ko).. I've had Smart and it only worked well for a month. It was hell afterwards.
Suprisingly, yung tao na magfix sa internet nagtext mga 1 or 2 hours after I answered the survey..na if I will be available tomorrow and to please reply. I found it very very odd, because it was really fast. Naexceed ang expectation ko. hehe
And the next day nagkukulit na he will visit us in the afternoon. Which he did! And it was fixed.. yay!
Too bad..someone from Globe called us, looking for me..but my mom told the agent I was asleep (really was). never called back.
I wonder what the call was about? Kay if he was asking for feedback, sayang. I wanted to tell the agent na maganda ang service.
I will definitely recommend Globe over Smart
Especially here in my place (well, I had all of them sa neighborhood convert na to Globe and drop Smart after that hihi) No one sa neighborhood na uses Smart..
I guess they really did deserve that award sa best customer service hehe
p.s hindi lahat ng experience namin maganda ha.. hehe. my dad was added a internet line sa globe attendant..then when we checked sa agent because the net wasnt working, it doesnt exist and was never applied for..then sa bill namin, we got a cancellation fee from the non existent plan! wtf! (the one who caused the problem is nasa service center ha, not the agent. But a week later, the service center closed) o.O
And my friend applied for the note 5.. the attendant promised availability..na makuha right away pero wala pala. toink. haha. Still leaves some to be desired sa service center nila.
pero in fairness, may improvement talaga.. I still remember 2007 na Globe.. haha
