Guys,
I just would like to share my bad experience with this agency so this can be a lesson learned for them, whether I get my refund or not, so long as I can prevent them from taking advantage of any more employers, then I'm good.
First and foremost, the owners, Myra and Jun says that they are legit and registered under DOLE.
http://panpages.ph/listings/ph695401-el-shaddian-employment-serviceshttp://www.ble.dole.gov.ph/issuances/PRPA_Guidelines.pdfTake Note:
The representative shall require the recruit to submit a copy each of the following:
(1) birth certificate from the local civil registrar; and
(2) medical certificate issued by a government physician or by a
reputable private medical practitioner.
SECTION 21. Replacement of Worker Without Cost. An employer shall be entitled to replace a worker without additional cost only once, within one (1) month from the first day the worker reported for work, on any of the following grounds:
a. The worker is found to be suffering from an incurable or contagious disease as certified by a competent physician;
b. The worker is physically or mentally incapable of discharging the minimum normal requirements of the job, as specified in the employment contract
c. The worker abandons the job, voluntarily resigns, commits theft or any other prejudicial to the employer.
SECTION 22. Refund of Service Fee. The employer is entitled to a refund of seventy five (75%) percent of the service fee if the Agency failed to provide a replacement after a lapse of one (1) month from receipt of the request for the replacement based on any of the grounds enumerated in the preceding Section.
non-issuance of official receipt for every fee collected
: P5,000.00
:
: Penalty : 3 months suspension and fine of : P5,000.00Here are the violations of the agency:
1. Myra (the owner) gave me a yaya who owed money from her former employer (15k if my HH was informed correctly), na maarte pa. My HH told me about this when the yaya named dolor was picked up by the agency rep. Dolor was constantly rejected by other employers, I even remember rejecting her the first time I spoke with her over the phone. My husband just took a risk because we were already going home from the hospital and we were in dire need of a yaya. We paid the agency 6k for her, and that same night she left kasi she did not want to wash baby's clothes. It was that simple, she wanted to be replaced na. The agency acted in bad faith kasi the HH who came from that same agency admitted to me later on na ganyan daw talaga si Myra. Pag may applicant, she doesn't interview anymore, she just gives the recruit a biodate to fill up. Pag daw replacement and hindi original, Myra won't prioritise the employer anymore. This came from a maid who came from the same agency that we treated very well kaya after a month, nasabi niya samin mga kalokohan ng agency. Sobrang tagal na daw nitong dolor na to sa agency, luging lugi na raw agency sa kanya kasi no employer wants her, but they keep on feeding her and providing roof over her head. So, Myra gave her to us.
2. That same night, Myra gave us another yaya that she guaranteed was a good replacement. She stayed with us for like 2 days or so, ate all our food, used our guest toilet (which we told her was off limits), borrowed money for makeup and toiletries, only to find out she has tuberculosis/ pneumonia. My husband and I got pissed kasi upon checking with DOLE, legit agencies should ask recruits to submit birth certificate and medical certificate, especially sa mga yaya. Ang mahal ng bayad sa kanila puro incomplete pa. Susan not only had TB, when she has menst, she bleeds for a month. Our guest toilet had napkins na may blood because of her. Almost 1200 yata nagastos namin kasi we had her take her X-ray, and other exams in de los santos.
3. We got another yaya directly named Gie. She is the worst maid/ yaya/ house help that I have met in my entire life. In her 2 weeks stay with me, I have been very kind and generous with her kasi yaya siya ng baby ko but she was apparently still unhappy with our household. She got to eat buffet, fruits like apples, pears, oranges and whatever food we have that we no longer like. Since I just gave birth, we have a lot of visitors and i give them most of the foods we get. Instead of thanking us for our generosity, hindi pa pala siya happy. She wants midnight snack daw and wants to ask me 500 per week merienda allowance according to my HH. Kinukuwento niya to in a disrespectful way like kala mo kayang kaya niya ko pero pag kaharap ako kala mo mabait, na tamad lang. Take note, I had a c-section and she never assisted me with anything unless i outright ask her for assistance. She probably heard me talk to my staff so she knows i can afford whatever she asks me nagpaparinig pa nga na 7k to 8k daw salary ng ibang yaya. Gie only cared for a newborn nung 2005 and just recently a toddler na special child, all the while all around help lang siya so hindi siya expert para bigyan ng 7k or 8k. My baby's room is always messy, the couch where she used to sat is always magulo, siya lang naman umuupo dun or visitor. One time, she was in our third floor near the window para paarawan si baby, nakapatong kamay niya by the stairs. She could easily have fallen asleep kasi morning magpaaraw and my baby could have died if he fell from the third floor nagulat ako sa kapabayaan niya. Long story pa talaga sa mga palpak niya and pag overfeed niya sa baby. Oh, while watching tv, she asked me one time if she can change the channel to channel 2. Hahaha Unbelievable! Brought her to a cheaper hospital for medical, still spent 800 for her. Dapat pala we charged the medical exams sa mga applicants if they don't stay with us for at least 6 months. Hindi naman kami magpapaalis for no reason. Additional 2k na nagastos namin sa mga applicants na galing ng agency.
Now, where does Myra come in? They don't know that Gie directly worked for us na. Since we are asking for replacement, her husband Jun insisted that we get Gie, expert daw siya. Kung si Gie na yung expert niya then ayaw ko na kumuha sa agency nila ever. Hindi mura for me ang 6k initial cash layout tapos palpak pa talaga. Her husband Jun is also very disrespectful sa dad kong 63 yo na, parang walang pinag aralan. I want them to get fined for their violations and the stress they caused me.
El Shaddian did not provide official receipt, just a general voucher na kami pa ang may dala. Eventhough DOLE states that employer can get a refund if walang replacement after a month, nagwawala yung husband niya na they don't give refund. I waited for over a month na and wala talaga sila mabigay, si Gie parin nga pinipilit nila na kunin namin na inamin ko ng she worked for me already. Kaya nalang bahala to judge if ever kukuha kayo sa agency nila. Just be very careful.
