Online delivery service of yellowcab soooobrang unreliable!
We preordered last night, for delivery today at 11am. Per tracking sa website, Rider Out na by 10:30am. Come 11:30am, wala pa rin, so we called the customer service hotline. Yung CSR, Rider Out din ang status na binigay samin. Tatawagan daw kami ulit for updates.
12nn- Status sa website, di nagbago. Nagpabili na lang ako ng food kay hubby sa ministop kasi gutom na kami ni baby.
12:30pm - still, wala pa yung order so we called customer service again. Same status pa rin, sabi ni hubby (medj bwisit na sya) "2 hours na walang movement per delivery website, san ba galing yung food, bulacan?!". We tried to rein in our hanger (hunger+anger) kasi di naman kasalanan ni ate CSR. Nag apologize sya and said na nagba-base lang din sila sa delivery website, and ibibigay nalang daw nya yung number ng branch na nagcater ng order at dun na kami magfollow up. So yung CSR, kung tatawag ka to follow up yung order they'll just relay to you the same exact status na nasa delivery website AND ikaw pa talaga tatawag sa catering branch, hindi sila?? Sa other fastfood chains, if you call customer service to follow up, sila mismo tatawag sa catering branch then will get back to the customer with the current status ng rider.
12:45pm - we called the catering branch and sabi kay hubby, hindi daw naprocess yung order kasi nagkaglitch last night sa system or something, and ipprocess na lang nila right there and then yung order. Sa badtrip namin, we canceled na lang and ended the call. Ayaw namin mapagbuntunan yung mga kausap namin kasi it's not really their fault; fault ng system ng Yellow Cab yun na sinusunod lang ng mga CSR, yung process flow nila ang all over the place. And buti nakakain na kami kahit papaano kaya di na masyadong hangry.
Maiintindihan naman namin kung late ang delivery kasi Payday Friday din ngayon. Madalas din malate yung Jollibee samin, pero we never report it kasi kawawa naman yung rider (sa kanila binabawas yung 200 GC for being late). Pero sana nag iinform naman yung Yellow Cab, na "oy malelate yung order nyo, hintay lang saglit"; kung di pa kami tumawag sa branch, naghihintay pala kami sa wala. Saka dun ako pinakanainis sa customer service protocol nila: after 1 hour nung follow up namin, hindi pala kokontakin yung host branch to follow up, nagrerely pa rin pala sa website. Eh di sana wala nalang customer service hotline or even the chat representative 9we tried that too, pero genreic autoreply lang nareceive namin). Hindi man lang namonitor na 10:30am (at least, kasi that's time naglog ako sa website nila) pa lang dispatched na yung rider as per website, pero wala pa ring dumadating sa customer 2 hrs after.
I still love their pizza and pasta, pero yung online delivery nila, sana iimprove. Ok dine-in and phone-in delivery services ng Yellowcab, pero siguro nasa rough stages pa yung online delivery. Ayun lang, disappointed ako sa Yellowcab today. Bow.