Workforce AnalystJob description
-The Workforce Analyst is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.
Responsibilities
-Forecasting
-Analyze work volume patterns to determine trends
-Create volume forecast and handle time forecast for interval, daily and weekly
-Determine appropriate staffing levels needed to meet goals
-Assess, simulate and act upon the impact and effect of forecasted volume, planned AHT, planned shrinkage, proposed staffing and other drivers to service level.
-Scheduling
-Responsible for managing an interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
-Administer shift bids across multiple sites and clients/lines of business
-Develop and adjust employee schedules and rotations to meet the work volume demand on each day
-Adjusts breaks, lunches, start and stop times on a daily basis based on Intra-Day reporting for each half hour.
Fallout ManagementCommunity Operations Junior Analyst you will be reviewing data and information of our client?s website. The work also involves assessing reports regarding website content, policies and procedures.
Data AnalystDo analysis against client requirements and be part of a group that does encoding, research and resolution of customer issues.
To qualify for the role, applicant should meet the following criteria: Graduate of any 4-year course, preferably business related, strong interpersonal, time management and problem-solving skills, computer savvy and average communication skills. Fresh graduates encouraged to apply. Applicants with excellent verbal and written English communication skills shall be considered for the Online Support Associate role
Qualifications* Bachelor's Degree holder
* Ability to work independently, multi-task and meet deadlines
* Analytical interpretation of data
* Proficiency in Microsoft Excel
* Must be able to work with all levels of the organization in capturing, managing and communicating metrics
* Excellent written and verbal communication skills
* Workforce Management experience is a plus
Referrals who fit the listed criteria can send me their resume @ marygracemag-abo@yahoo.com / 09995062649 / 09058818161. You can also walk-in at our Recruitment Center with a resume and valid I.D.
( referal code ID : mary.grace.c.mag-abo )
4/F Gateway Tower Mall, Cubao Quezon City
Monday to Friday, 9AM to 3PM
Note: Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.