Caterer Review: K By Cunanan (Part II)

[belle_v2g]

yup, nabasa ko nga rin sis. no good 

[naneng]

i read this in party complaints and issues - philippines facebook

"Ask ko lang if anyone here from the group knows the contact number/email of K. By Cunanan Catering? We're trying to contact them kasi thru fb, number and thru their agent Nina pero no response. We're suspecting na hindi nakakarating yung complaint namin directly to Ms. k the owner. Something went wrong po kasi happen to my sis wedding last January 9. Hindi nasunod yung nasa contract. Halos walang nagawa sa napagusapan. The food is awesome pero venue set up as in wala. Walang flowers when in fact it's a garden wedding, walang backdraft, pati yung entrance wala ring decor. Nagsorry naman yung agent at she said na nagkaroon lang ng conflict sa sched coz she has another event. We're asking for a refund based dun sa contract in case of breach otherwise magfile kami ng case pero si agent nina ang sabi ang kaya lang nya ibalik is 10k. Since then wala na kami nkuhang responce. Nagbakasakali lang din ako dito and para din maheads up ang ibang tao na minsan kahit enough ang payment may taong hindi tutupad sa napag usapan."

nakakatakot naman.. @_@

oh no! nina is my AE. Ok lang kaya if i request for another AE? Parang si Jam lang ang maganda ang reviews..

[belle_v2g]

^sis naneng
Si nina ang nakausap lang nya about the issue.. pero hindi siya ang AE nya during the event.. so don't worry. Saka ok naman din si nina na kausap..

[glacy_rein]

mga sis hindi ko experience to ah.. base to sa isang complaint regarding them.. 

[Tubby]

My friend who has a friend in K by C said that their best AEs are Nina and Monica. Try to book and request for them.

I requested for Nina but she already has a wedding on my date. I got Rann and my wedding planner is more than okay with it since she is actually requesting for Kay herself and Rann is the assistant of Kay.

[rienny25]

It saddens me na parang sunod-sunod ang bad reviews sa KbyC.  May nabasa din ako sa w@w.

Sis bonzaigirl, nung nag-email ka ba did you request na palitan AE mo or you expressed lang how disappointed you are?  Gusto ko na din mag-email ulit.  I'm based overseas din sis kaya puro emails lang din communication namin.

[fionaapple]

^suggestion ko sa inyo mga sis na tutukan ang mga AE nyo. in my case tinutukan kong mabuti si Jam. ineemail ko sa kanya lahat ng marinig kong negative review about K by C at kinoconfront ko din siya about them. niremind ko siya paulit ulit (but nicely), through personal conversation, text at email conversations na ayaw ko mangyari ang mga yun sa wedding ko. fortunately, Jam did well during our wedding.

[belle_v2g]

Hi sissies.. advise din if you have questions, maganda siguro if ipunin natin then send natin at once instead na instalment.. alam naman nila yung part nila, siguro the best we can do is lessen na lang their stress na huwag na lang tayong masyadong demanding most especially kung super matagal pa ang wedding natin.. don't get me wrong mga sis, pare pareho tayong nagbabayad and we all need answers to our queries, but we booked them coz we believe in what they do at alam kong makakadeliver sila, tutukan na lang kapag malapit na ang wedding..syempre madami din clients na mas mauuna ang wedding kaysa sa atin.

[bettebette]

^ sis glacy_rein, nabasa ko na! mukang totoo yung nangyari sa kanila, although malabo ang pagkakadetail .. like from garden nagtransfer sila sa chapel? wala daw kadesign design yung garden o chapel? nagiging reception venue ba ang chapel?.. hindi ko magets or dahil hindi ko lang talaga alam ang fernbrook. 

bride jitters naaaa..  (or PMS?)

[belle_v2g]

Sis..
I have spoken to one AE who knows about what happened.. and apparently hindi totoo na hindi alam ni kaye. She knew about it and they're doing something about it. Under investigation pa lahat.. Unfair lang on their part kase nauna ng nagpost yung client.. and di nila madefend yung team nila..anyway, we're hoping na masettle nila ito.

[bettebette]

^ sent you a PM sis.. hope you can share 

[dcpdane]

kinakabahan ako sa mga nega reviews sa kbyc. aminado kasi akong binook ko sya nang walang try-try or FT. di pa din ako nag FT sa ibang caterers... balak ko tuloy mag FT sa halos lahat para talaga safe... may basehan ako ng ok at hindi.. pero may naattendan akong FT ng juan carlo dati (not my wedding) at 50-50 ang masasabi ko sa kanila...

[andee_gurl]

Hi sisses, the best way to address your worries and concerns is to talk to your AE. I myself have experienced reading negative reviews about KbyC before our wedding. Sa totoo lang halos lahat naman ng caterers may negative reviews. You just have to choose which one you really like.

As a client, responsibility natin is to make sure they are aware of our concerns. In short, tutukan sila. Be very transparent with them and be specific with your instructions. Before we got married talagang I made sure my AE, Jam knows na may mga feedback about them na hindi maganda, from the food to the waiters. Letting them know about it also helps them in a way kasi at least alam nila na by word of mouth, pwede masira ang name nila.

This is my take only ha. During our wedding and until now, people are raving about KbyC, so for us naging sulit sya.

[dcpdane]

Jam is my AE too! Thanks sis. Nakailang FT ka sa kanila? Darating kasi sis ko from SG (MOH ko sya) this April, gusto ko sana matry nya rin since chef-chefan yun e hehe. But ang sabi sa amin twice lang pwede food tasting.. nov. 2016 pa ako e.. baka makalimutan ko na lasa. sana pwedeng kahit thrice.

[andee_gurl]

^Kami sis we had three FTs. Yung 1st and 3rd lang free but you can pay it naman sa final billing na. Maybe you can ask it to be waived by then

[belle_v2g]

^true sis.. lahat naman halos may negative feedback but we choose to trust kasi alam natin na kaya nilangag improve. Yup pwedeng additional FT pero you will have to pay.

[dcpdane]

magkano usually sisses?

[belle_v2g]

Additional heads pag FT sis is 1k..pero requesting for another FT session, im not sure with that. Ask jam, she replies right away naman

[j.adore]

As a client, responsibility natin is to make sure they are aware of our concerns. In short, tutukan sila. Be very transparent with them and be specific with your instructions.

This is my take only ha. During our wedding and until now, people are raving about KbyC, so for us naging sulit sya.

Agree on this.

In our case, wala naman negative reviews whatsoever before our wedding. Pero sa detailing, lahat ng watch outs (galing sa weddings ng iba pero not KbyC) na feeling ko baka mangyari sa amin ay nilista sa contract.

You really need to trust your supplier once you book them. If you think there could be a problem, be honest and talk to them so that they can address the issue.

Same din sa amin, during the wedding and until now, we still get raves and people are asking about KbyC

[ystariray]

sad na andaming bad reviews ngayon about kbyc. last year nung wedding preps namin, wala yan except yung mahirap na communication altho di ko yan naexperience with our ae jam. mabilis kasi siya magreply.

i remember during our initial ft, may dala pa akong list of concerns ko haha! tapos nung final ft. pinareprint ko pa yung details kasi gusto ko nakaindicate dun mismo yung specific instructions ko. come wedding day, kbyc exceeded our expectations! nasunod and very elegant ang styling, considering na di naman kami nagupgrade na. hanggang sa mga kamag anak sa ibang bansa na di naka attend umabot yung balitang masarap ang food. My family is very picky when it comes to food. Pero nagood job ako sa caterer na napili namin. Until now lagi nila nacocompare yung food sa kasal namin sa mga kasal na naaattendan nila.