ALL ABOUT GLOBE 1V

[coco_CRUNCH]

hi sisses! just wanna ask if meron sa inyo makakapag explain ng monthly recurring fee and yung usage (net of consumables) naguguluhan kasi ako eh. thank you

[blackshirt13]

^ sis, monthly recurring fee yung minimum na binabayaran mo every month, yung plan mo per se. yung consumable (if applicable) kasama na dun. for example, for BB plan 999 (unli data + P400 consumable), every month you pay at least P999. if nag-exceed ka sa P400 consumable, yung excess dun yung bayaran mo on top of the recurring P999. like, if P600 na-consume mo, you'll be paying P999 + (P600 - P400) = P1,199. hope that helps.

[BacMook]

Pano nyo ba minomonitor yung plan nyo?
Like how much na ang nagagamit mo sa freebies and consumables?
Di naman working yung PLAN _ UNBILLED eh. Pati yung dial *143#

[_AiaH_]

sis gamit ko yung keyword na plan balance then send to 2312.

[kristinebarrios]

 ^free naman yan diba? I use the globe app for iphone kasi

[billy]

I use *143#, ok naman sya

[coco_CRUNCH]

sis thanks! malinaw na.. thank you! 😄

[u8mypinkcookies]

FYI globe users...

Globe announces 4-day service disruption with IT upgrade
http://www.interaksyon.com/infotech/globe-announces-4-day-service-disruption-with-it-upgrade

Haaay hassle!

[the_dreamer]

Just want to share my experience with Globe... and as in super frustrated ako.

Date posted in FB: Feb 22, 2013

Finally got the replacement of my iP5 last night...

I was already in Festival Mall to get my iP5 when someone from Globe called me up.

Globe Guy: Ma'am, the replacement of your iP5 is available na po.
Me: Yep, I know. So what happened?
Globe Guy: Ma'am we were trying to call you on your personal number kaya lang temporarily terminated yung account nyo.
Me: But I gave another number where you can reach me para mabigyan nyo ako ng update.
Globe Guy: Yes, Ma'am kaya dito ako tumawag sa corporate number nyo. Anyway, you can claim the replacement anytime.
Me: Ok, I'm already here in Festival Mall. Be there in 30 minutes.

At the Globe store...

Me: Hi, kukunin ko na yung replacement ng iP5.
After 15 minutes...
Me: Miss, what happened? I was informed by a friend that the replacement was sent here last Feb 5...
CS: The support team is calling you po pero hindi kayo sumasagot sa calls.
Me: Walang tumatawag sa akin. Everyday ako nagpa-follow up sa Customer Service, pero the update is as of Jan 30 pa rin. They have series of escalations pero hindi kayo sumasagot sa follow ups.
CS: Sorry, Ma'am for the inconvenience.
Me: Oh well... Sayang lang kasi yung time... Jan 25 ko dinala dito yung defective unit and Feb 5 pa pala yung replacement. Anong date na ngayon, di ba? Sobrang naiinis lang ako to the point na I want to terminate my account na lang. Anyway, the replacement is here na.
CS: Pasensya na po talaga.

Here's the funny thing... I called Globe CS and made another follow up for the repair of my iP5 awhile ago (just before I post this story).

CS: Sorry, Ma'am but the status is still for technical inspection po.
Me: So when is the last update? Jan 30?
CS: Yes, Ma'am. Hindi pa po sumasagot ang Globe store sa last email ng acct. specialist na nakausap nyo last Feb 20.
Me: Ok, thanks.

Hmm, attention Globe Telecom!

[cheskacruz]

Just want to share my experience with Globe... and as in super frustrated ako.

Date posted in FB: Feb 22, 2013

Finally got the replacement of my iP5 last night...

I was already in Festival Mall to get my iP5 when someone from Globe called me up.

Globe Guy: Ma'am, the replacement of your iP5 is available na po.
Me: Yep, I know. So what happened?
Globe Guy: Ma'am we were trying to call you on your personal number kaya lang temporarily terminated yung account nyo.
Me: But I gave another number where you can reach me para mabigyan nyo ako ng update.
Globe Guy: Yes, Ma'am kaya dito ako tumawag sa corporate number nyo. Anyway, you can claim the replacement anytime.
Me: Ok, I'm already here in Festival Mall. Be there in 30 minutes.

At the Globe store...

Me: Hi, kukunin ko na yung replacement ng iP5.
After 15 minutes...
Me: Miss, what happened? I was informed by a friend that the replacement was sent here last Feb 5...
CS: The support team is calling you po pero hindi kayo sumasagot sa calls.
Me: Walang tumatawag sa akin. Everyday ako nagpa-follow up sa Customer Service, pero the update is as of Jan 30 pa rin. They have series of escalations pero hindi kayo sumasagot sa follow ups.
CS: Sorry, Ma'am for the inconvenience.
Me: Oh well... Sayang lang kasi yung time... Jan 25 ko dinala dito yung defective unit and Feb 5 pa pala yung replacement. Anong date na ngayon, di ba? Sobrang naiinis lang ako to the point na I want to terminate my account na lang. Anyway, the replacement is here na.
CS: Pasensya na po talaga.

Here's the funny thing... I called Globe CS and made another follow up for the repair of my iP5 awhile ago (just before I post this story).

CS: Sorry, Ma'am but the status is still for technical inspection po.
Me: So when is the last update? Jan 30?
CS: Yes, Ma'am. Hindi pa po sumasagot ang Globe store sa last email ng acct. specialist na nakausap nyo last Feb 20.
Me: Ok, thanks.

Hmm, attention Globe Telecom!

Yay, lack of coordination and communication from Call Center and Globe Center. Gigil ako sa mga ganyan, gusto ko iprocess improvement agad. Hehe.

[pink_stardust]

may specific monthly income requirements ba ang globe? tapos supplementary cardholder lang ako dad ko principal so bill naka name sa kanya, I think, and I live with my parents so my utility bill is under my mom's (or my grandmother's pa nga ata) name. okay lang ba yun?

i wanna apply sana for either Plan 1799 (with an iPhone or S3) OR 349 unlitextcall + 999 unli browsing (w/o phone unit) kaso yun nga, not sure if pwede ako magpresent ng billing statements under my parents' names

[sweetsorrow]

lagi nalang excuse ng globe na walang sumasagot sa tawag nila... hay globe!

[Pink_Sugar]

^^sis kahit walag billing statement okay lang, kasi kumuha din ako ng iphone 5 for plan 1799, parang nag cash out ako g 10k+ for the phone tapos 6 months advance na 1799. Tapos bigay agad sa akin yung phone.
Kaso first time ko mag globe nagbili ako bg nano sim (brand new) na prepaid. aba may nagtetext agad na diko kakilala, eh wala pa ako sinesendan ng new number ko. Tapos kinakain load ko. :-(

[BacMook]

^ Imbyerna din ako sa mga unknown numbers na nagtetext ng nga promo, loans, etc. Ako lang ba nakaka experience nun? Sa mga postpaid users jan?

[_AiaH_]

^ lol. same here sis. my postpaid is for my postpaid mobile wifi. never used it to text anybody, kahit ako hindi ko alam number nung sim ko na yun until i received my first billing eh. since i got it this ang dami nagtetext sakin.

[akireyhoj]

^ Imbyerna din ako sa mga unknown numbers na nagtetext ng nga promo, loans, etc. Ako lang ba nakaka experience nun? Sa mga postpaid users jan?

hay nako ako din imbyerna! tapos yung mga mahilig magpadala ng text na eto na bago kong number di kuntento sa isang padala, 5x pa pinapadala ano ba! araw araw ako nakakareceive ng loans, seminars,trainings etc

[kristinebarrios]

^ ever since I had my line laging nagtetext yung taga caritas, tapos kung ano anong loan. Nakakainis
nga yang ganyan, parang wala kang privacy.

[chicafabulosa]

Maybe sis kagaya sa akin refurbished yung no kaya sa akin nga may threat pa sa mga collection agents eh. I think yung previous owner maraming utang.

About the upgrade nila, what i experienced naman nun well halos lahat ng subscribers dito sa area ko na postpaid, we can receive and send text but we cannot call out or receive calls. Not even calling their customer service ha. But if you will use prepaid yun lang gumagana nun dito sa amin

[akireyhoj]

^^nakakainis no? ako pa naman bihira na makatanggap ng text usually mom or sisters ko lang nagtitext. akala ko lagi emergency! tapos sila lang. buti di pa ko nakakaexperience nung nangangampaya or yung like kay binay 

[chicafabulosa]

Yeah but no choice ako eh. Kasi eto naibigay sa akin unless plan ko palitan no ko.