hi sis thank you for your response, today i had the call and received the cash in a few hours, the bank is a US
bank so i am not sure if that could be a factor in the speed of the money returned, because as you
know here in the Philippines, things take time..
i just want to share some info
a)try to avoid withdrawing from bpi or any other atm that isnt a big bank, especially
if the location is prone to criminals , kasi these machines can be tampered with. i know bpi is a big bank, this is the reason why i prefer to withdraw there, but there is apparently something wrong with their atms, kasi theres so many people online saying they lost their money when they used the bpi atm machine. some of them withdrew as much as 20k and the amount was gone from their account and they didnt get the cash.
http://www.articlesbase.com/banking-articles/atm-machines-could-be-stealing-your-money-5254450.htmlb)always keep the receipts..
c)call your bank within 24 hrs
d)you can email
consumeraffairs@bsp.gov.ph and they will help you get your money back, it would
be best if you had your receipt with you, you can take a picture of your receipt and attach it to your
email
i have to admit i dont know anything much about atm machines, i thought the money fell out when i left, but apparently
that isnt the case. even when i researched about this i didnt know that atm machines (the modern ones from big bank companies) had special
features which makes it almost fool proof ..
Just copy pasting it here, so everyone will know, if they didnt know yet..hehe. it made me feel a lot better.
"Sophisticated ATMs at Major Banks actually know if the money was delivered to the customer, or if not delivered, sent to an area called the divert tray. Money goes to divert if for several reasons, including the presenter mechanism being jammed, the bills not dispensing properly from the trays and the machine doesn't know how much it has picked, power or software errors during the dispense process, etc. This is likely all the noise that you heard. If the ATM detects a presentment error, it does try to correct itself by clearing all of the sensor points, and then cycling through the process of picking 1 bill from each tray to determine that the paths are clear. All of this gets sorted out by the ATM software during it's daily reconcilement (often done overnight when the ATM usage is lighter).
Check your account in the morning. If it hasn't corrected itself by then, call your bank that issued the card (they have to initiate disputes on your behalf if you are disputing with another company). Your receipt will provide you with the transaction details. After the dispute is filed, provided you are a good account holder, the bank will likely issue you a provisional credit in the amount in question so that you aren't out the use of the money for the duration of the process. The next step, on a regular basis, the bank has to balance the ATM machine as a double check that the totals the machine says it spit out, and the amount it actually did match. It is during this process they can confirm the error and permanently credit the account."
