I have been a longtime and loyal customer of affascinante. In fact, narefer ko na more than 8 people (friends and their family, my relatives, my siblings) Pwera pa sa random people who asked me ha.
Anyway, nakita ko may mga improvements and regressions sila. If they can read this, sana they take it constructively.
Good/Improvements muna:
1. entertainment- wider array of magazines (not updated though), may wifi, may tv/movies na pinapalabas. This is good since even a simple treatment took us more 3-4 hours. There was a time a combi treatment took me 12 hours.
2. good aircon system. hindi mainit kahit madaming tao and naka-on yun mga heating appliances.
3. Pulido/quality of work
4. accomodates request- like how you want to have your blowdry, coloring eyebrows, trim, etc
So-so
1. customer service- Inconsistent. unlike before na you would really feel cherished, now parang anong nangyari? for instance, may ibang customers right away bibigyan nila ng water and juice/ cupcake, but kami parang nakaupo na kami for more than an hour, wala parin, to the point na uhaw na uhaw na kami, we need to ask pa for water, tapos 1 glass lang dumating, nakita pa nila na ng inom pa kami lahat sa isang glass (sa sobrang uhaw tig 1 sip lang) tsaka lang naisipan na bigyan kami drinks. Things like this you shouldn't request na. I mean, yes its free and i appreciate it, but sana mas consistent. To think loyal patrons kami. I am starting to think they don't value our business. Magazines were also not provided as we sat down. Kami pa yun kumuha. May mga ibang comments pa ako pero sabi ng sister ko ang high lang daw expectations ko.
Bad/ needs improvement
1. lack of respect/disregard for other's time- even if one explictly stated the time that they have only this much time for such treatment, wala padin di padin umabot yun time. Ilan beses na. This is connected to the fact na konti lang tao nila.I used to think because very pulido sila kaya antagal, but hindi pala if you really think about it, it is because they are very lacking in staff. Hence mag-antayan until meron gagawa sayo even if naka-appointment ka na.
2. really bad- tsk tsk. never pa ako nabigyan ng OR and i have been there for more than 3-4 years. This could get them into very big trouble.
3. Price- felt na ang mahal na ng treatments nila. I may have to look for another hairdresser.
4. Promotions- sana may customer loyalty card/ referral promo.It's good for business plus it makes the person feel good (brat? haha) for salon promo like for color/cut/perm etc sana mas clear para di pagpunta don tapos iba naman pala.
5. chairs- sana mas comfortable, lalo na if you are making us sit there for more than 3-4hours for simple treatments.
6. Train and Hire more staff- lalo pag weekends. Dyosme, antagal talaga.
Let me make it clear- di ko sinisiraan ha. Infact, i am still happy to reco them to my friends, but i am hoping to see improvements soon. Ok yun quality of work. However, if you were to visit, make sure you start early and you have no appointments after.
