Zestair

[SOFIEMAE]

Naku yung flight din namin may changes na ginawa... Kung hindi pa ako tumawag para mag change of flight, hindi ko malalaman. Sabi ko bakit kahit man lang email wala, ang sagot sa akin hindi daw sila nag eemail kundi tinatawagan daw nila mga passenger. Kelan pa magtatawag pag naka set na yung mind mo sa ganung sched? Yung flight namin on october, ipinattern nila yung time sa airasia flight . Bakit b sila ganun pag sila gagawa ng changes you have to follow them pero pag ayaw mo pumayag sa changes hindi pwede... Kaloka kayo zestair ha sakit ninyo sa bangs kausap!!!

[ikaela]

riandrew: It's not bad weather -- their other flights to Cebu that day still flew as scheduled.

Haven't called ZestAir yet. Hope the refund or the rebooking goes smoothly *crosses fingers*

[ikaela]

Talaga bang hindi na nagca-cash refund ang ZestAir? Di ba against eh Air Passenger Bill of Rights yun?

[lakwatsa]

^pag cash ka yata nagbayad sa offices nila, cash mo rin marerefund. pero kung thru cc, dun na rin maccredit back. akala ko nga kahit thru cc ang payment, pwede cash sa refund kasi yun isang friend ko ganun yun nangyari sa kanya noon. kaso di ganun nangyari sa refund ko last apr/may. so baka binago na nila ang policy.

[Cheesecak3]

Advise ko lang sa lahat ng gusto ng Zestair, wag nyo ng ituloy kasi hassle lang talaga. Nakakasira lang ng travel plans.

[ikaela]

^^I paid for my ticket with cash thru Cebuana Lhuilllier. When I tried refunding my canceled ticket in cash, sabi sa akin ang pwede lang daw is credit for future travel use. Eh ayoko na nga gamitin sila as an airline. Pwede ba yun? No cash refund allowed?

[lakwatsa]

^ha?! nag iba na terms nila? parang cebpac lang yun alam kong ganyan na may "travel fund". pero check mo rin sis sa site nila kasi di ba air asia na rin sila so baka nga naiba na yun rules nila.

[ikaela]

^Nag-iba na nga ata. I reviewed their terms and conditions regarding canceled flights, one of the provisions says ZestAir must reimburse the full value of the canceled flight, including surcharges and web fees. "Value" lang, it doesn't say anywhere na dapat cash. So yun na nga siguro yung reimbursed "value", yung pwede lang i-credit for future travel.

[spensierato]

Nakakainis talaga ang zestair, puro delays and may cancellation of flights pa.  We were supposed to depart ng 5:30 am nung friday to kalibpo pero nadelay yung flight and they informed us very late na, so ang ending is nasa airport na kami by 3:30am only to find out na 9:20 na daw yung flight. Worst thing is nadelay pa ulit yung flight and 12 ng tanghali na kami nakadepart. Hay super hassle. Tapos our flight back to manila was cancelled pero buti na lang at super aga namin sa aiport nakaabot pa kami sa earlier flight nila na hindi cancelled at may available seats pa so we just asked them to include us in that flight. Buti na lang at super aga namin sa airport kundi super bad trip talaga mangyayari sa amin. I would never book ulit with zestair. Never ever again.

[foxy_girlfriend]

^waah kinakabahan na ko sa zestair namin! nakakaburaot sila!!!

[SOFIEMAE]

^waah kinakabahan na ko sa zestair namin! nakakaburaot sila!!!

charge to experience... when ba ang flight mo sis, you better check it right now baka may changes na din sa schedule mo heheh... its my first and last na mag book sa kanila 

[maldita08]

naku naku, nkakatakot naman ang cancellation ng zest air.. nagpabook pa naman kami for kalibo for august..pero sa website kami ng air asia nag purchase. sa tingin nyo ba mga sis magkakaroon ng problem pa yun? tia

[foxy_girlfriend]

sa september kami sis SOFIEMAE. pauwi yung Kalibo flight papunta naman cebupac

[mischa04]

I'm considering to book a flight in ZestAir pero sa mga nabasa kong bad reviews and hassle experiences eh ayoko na pala..haha.. Grabe sila napaka-unprofessional nila magtrabaho at walang kaconcern-concern sa passengers nila.. yun lang ma-delay ka ng ma-delay for long hours eh napaka-hassle na tapos may cancellation eksena pa at hindi man lang i-inform ang passenger..ano yun.. Hay, buti na lang na-visit ko tong thread at least nagka-idea ako na wag ng i-consider ang ZestAir. Sana in time i-improve nila ang quality of service nila o else magsasara sila ng wala sa oras dahil wala ng magbobook sa kanila...

[SOFIEMAE]

sa september kami sis SOFIEMAE. pauwi yung Kalibo flight papunta naman cebupac

What website ka ba sis nagbook ng flight mo, Airasia na ba or Zestair pa?  Kung zestair pa, tawagan mo na sila, dahil for sure susundin mo rin ang flight schedule ng airasia .

[ikaela]

^^Very good idea, miscsha04. Guess what, my Cebu-Manila flight today? DELAYED. Ayoko na talaga na yung credit for future travel lang yung refund nila, I only want my money back. 

Does anyone know how I can get cash back from ZestAir? Are they allowed not to refund cash?!?

[lakwatsa]

^naku sis baka delayed due to weather issues?  maulan dito sa manila e. super maulap pa. most likely yun ibang airline delayed din or worst, cancelled. 

[mischa04]

sad to hear that sis ikaela.. I just hope ininform ka nila agad..lalo kung about weather issues..pero kung wala lang at trip lang nila magpa-delay..hay sakit na yata nila yan..lahat halos sinasabi na laging delay ang flights ng ZestAir. Alam ko sis pwede magrefund I just don't know how..

[sweetjen]

hi mga sis, sino sa inyo ang recently lumipad via zestair kalibo to manila? ano planes nila? how was it? thanks

[Misis_Maku]

Update lang. Wala pa din refund ko till now... LOL! Kalahating taon ko ng hinihintay refund ko. 
Tumawag ulit ako last week, medyo nabuwisit pa ako sa customer service agent. Nakikipagdaldalan ata? Humahagikgik pa...

Follow-up na lang daw nila since na-forward naman na daw sa Treasury Dept. Nakakaloka lang dahil yung binigay saken na number ng Treasury Dept. na pwede ko din daw pag-follow-up-an  is not available naman pala! Imbyerna gallore!

Ewan kung makukuha ko pa refund ko. 

Never na talaga ako mag-ze-zestair/airasia. Delayed na nga kaisa-isa kong flight with them pati pag-refund ng cancelled flight super duper mega delay din.