Zestair

[billy]

I was expecting the worst kasi nga parang ang daming nega feedback but except for the 1-hour delay sa flight namin going to PP, ok naman. Yung pabalik, mas mabilis at mas maaga kami. Napansin ko, there were 3 flights ahead of us (Virac, Kalibo, Bacolod) na on time naman. Yung flight na supposedly after us, Tacloban, on time din. Sana palaging ganun. Kaya daw kami nadelay dahil sa refueling at waiting pa for the FAs.

[kiz_me1109]

We just got back from Iloilo and we took Zest Air for the first time. Kainis kasi for our Outbound flight we received an email that it was supposed to depart early. From 505pm it was moved to 330p. So better kasi hinahabol namin yung oras ng coding. That same day, we were getting ready to leave the house and we received another email that the flight will be moved back to 505pm. So, nagpa late kami ng konti. But we still have to leave early kasi coding yung kotse. We arrived around 130p at Domestic Airport. Then, yung nakasulat dun e ginawa na namang 330p. So ok lang samin kasi maaga naman kami dumating. But while we were waiting for our boarding, sinabi 505p na naman daw. Hay... para kaming tama dun. Kainis. Tapos, hindi naman saktong 505pm kami nakaboard. Mga 530pm na.

On our returning flight, the flight was delayed for 1 hour but it was ok because it was due to heavy rains.

Sana lang mag inform sila ng maayos kapag may delays sa flight and huwag naman sana yung pabago bago sila ng isip.

We will never book flights with Zest Air again...

[conp_]

Went to Marinduque last week for a work-related trip. Two hours delayed ang flight. Pabalik namin to Manila, two hours delayed din. Worse, ang baho pa ng aircraft nila.

Badtrip lang because we don't have any choice because sila lang ang lumilipad from/to Marinduque/Manila.

[matetreyes]

I got a text from Zestair that all San Jose flights will be cancelled starting June 30. Ano ba! ganun2 na lang yun. tapos sabi irerefund daw or wait until magresume ang flights na hindi pa nila alam kung kelan. anong klaseng sagot yun?

[twelvth_goddess]

^Oh wow, that's extremely unacceptable. So yeah they'll refund pero ano yon, sige bahala ka na lang mag-book ulit ng flight with another airlines. That's customer service at its worst.

[whatswithjuly]

@matetreyes: it happened to me din. naga flight naman. no choice ako..pinareroute ko na lang ng legaspi kahit 2.5 hrs land travel. and with cebu pac catarman flight na cancelled na din... nirefund ko na lang. walang choice. kawawa naman travel buddy ko.

[matetreyes]

sis yung naga flight mo via zestair yun? pumayag sila ng reroute?

[whatswithjuly]

sila nag-offer sakin na ireroute daw either legaspi or masbate. pero bicol area lang din ang in-offer nila.

[matetreyes]

sisses, sumagot na zestair sa akin. pede daw i-refund in full, as in pati web charges at outright cash sa zest air offices or reroute to any destination of my choice. i dunno, baka effect ito ng pag-warla ko sa kanila sa fb

[billy]

effect din yata yan nito
http://www.rappler.com/business/5704-airlines-told-allow-refund,-rebooking-don-t-overbook-flights

[kreez]

naka sale nanaman ang zest air pero syempre wala nanaman sale nung icheck ko normal rates lang... haaay meron na ba talagang nakabili ng sale tickets sa kanila parang joke lang eh

kainis pa kasi yung inaabangan ko na flights sila lang ang meron kasi sila lang nagpupunta sa marinduque haaay nako

[matetreyes]

naku sis, kami nkakatyempo ng sale ng zestair, pero ayun nga, sakit ng ulo lang. cancelled lahat

[charmed_gal]

kumuha ng 5 tickets ka officemate ko sa zestair going to bacolod sa september RT kinuha nya. after two weeks pagka book nya ng ticket tinawagan sya ng zestair saying cancelled na ang flight nila sa bacolod dahil di daw binigyan ang zestair ng permit going to bacolod.

hellow??! nagpapabook ang zestair online tapos di naman pala sila pwede lumipad going to bacolod!

eto pa malupit, irerefund ang bayad pero within 30-60 working days! kamusta naman!? e dapat irefund nila un money kase pambili ng ticket sa ibang airline sana!

naiinis din kase ko kase katulong nya ko magbook nun tapos parang ginamit pa ni zest air un pera nya!

[jackyjames_09]

^what do u mean sis? 30-60 working days before makuha yung refund??
just called them this avo, pero walang sinabi kung how much and when makuha yung refund, punta na lang siguro ako sa office.
pag mag-refund ba yung outgoing lang yung makukuha??

[charmed_gal]

^YES! 30-60 working days bago irefund ang bayad nya. e credit card ginamit nya nag max na sya tapos kailangan nya bayaran kase ma penalty din sya!

talagang ako un nagalet for her! 

[matetreyes]

sis, pede yan i-outright cash. you look at my wall in FB. ganyan nangyari sa akin. You research about the new CAB guidelines on refund. That can help.

I was able to reroute mine and na refund nung friends ko yung kanila in outright cash.

[jackyjames_09]

^^nakakapanggalaiti nga yung ganyan..
^sis, how long naman bago mo nakuha refund?

[matetreyes]

you just have to go to any zest air ticketing office to get outright cash refund. here is their message:

Good day Ms Matet Garcia Reyes,

First of all, we're very sorry about the cancellation of your flights. Our flight cancellation is effective starting June 30,2012 until further notice.

You can refund your ticket in FULL AMOUNT including the web charge. Even if you availed it using your credit card online, you can have it refunded in OUTRIGHT CASH in any Zest Air ticket office provided that you bring a valid ID of the passenger/s, e-ticket, and the credit card you used for online purchase. A copy of credit card will do.

If you don't want to go to ticket office, we'll process the refund and charge it back to your credit card but it will take about 30-60 banking days.

You also have an option to reroute your flight to ANY Zest Air domestic destination within the validity of your ticket.

Please advise us your option.
Once again, we're sorry for the inconvenience.
Thank you.



Syempre if you prefer to get it through CC pa din, that would take 30-60 days.

[charmed_gal]

^ pede naman pala! sige sabihin ko yan sa ka officemate ko! thank you sis!

[charmed_gal]

^^ sis matet, last question lang po. pano mo nakuha un letter from zest air for a refund? wala kase nyan ka officemate ko. para may proof sya of her refund.

tumatawag lang sya sa customer service ng landline... thanks