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had a HORRIBLE experience with DUMALUAN 2 nung 26 ng gabi!!! we spent 2 hours fighting with their front desk people and management. at hindi rin naresolve ng maayos. our family have been constant patrons of both DBR1 and 2 in the past. and for the past 4 years din, every dec 26, me and my cousins have this tradition of having an overnight trip to the beach. and dito kami sa DBR2 nagsstay. but never have we been so TERRIBLY DISAPPOINTED with how we were treated. the night before, we called DBR2 to reserve 2 adjacent cottages that were 1k each. in the past ganito din ginagawa namin. we just call the day before or 2 days before to make a reservation. then usually, they just confirm it. in the past 3 years, we never had a problem with this. so this time, ganun din ginawa namin. so when we called, they also confirmed the reservation right there and then. yesterday, when we were on our way na to panglao, their front desk person called us to confirm if we were coming. so we told her na on the way na kami. then sabi niya may problem daw yung isang cottage kasi sira yung fan. so isa nalang yung available. so we told them na 11 kami so definitely, di kami kasya sa 1 cottage. so she said, let's just fix it when get there since on the way na kami. when we got there. there really wasn’t any “fixing” done. they just reiterated to us na 1 nalang talaga yung room na available. we insisted that they do something about it because 1) we were there na. they informed us about it nung papunta na kami, 2) they told us na confirmed na yung 2 reserved rooms namin, 3) it’s not our fault na nasira yung fan. and another thing, during the discussion, we also found out na mali pala yung naireserve samin na room. instead na 2 adjacent cottages na tig 1k each, they reserved 1 cottage na 1k and another na 1,200 and it’s not even magkatabi. and it’s the 1k cottage pa na sira. ang reason nila is wala na daw kasing ibang available kaya yun yung naireserve samin. they didn’t even bother to confirm if we’re ok with that.then the front desk person offered another “solution”. meron daw kasing 2 other rooms na reserved pero hindi pa dumadating yung nagpareserve. so she’ll give us nalang daw the other room. as much as i wanted to accept the offer. i thought that was rather unfair naman to the other guest. pano kung dumating sila bigla diba? kung ako sila, i’d be furious. then later on biglang binawi nung front desk person yung offer kasi nakapag down payment na pala yung guests. so now they’re insisting we just get the room and pay for all the extra people. at this point, we’re getting frustrated. imagine 11 kami tapos dala naming lahat ng gamit. plus we brought food and drinks pa good for dinner and breakfast so imagine gano kadami dala naming and gano kami nagprepare for this tapos ganito lang mangyayari. they’re basically telling us na pagtiyagaan nalang namin yung room. bahala na kahit muka kaming sardinas dun. what irked us more is that the staff talking to us, were not even cordial. ang sarcastic nila kausap and parang they just what to get us out of their hair. at this point, we asked for the manager na. rachel dumaluan, the manager, (daughter of dr. dumaluan, the owner) talked to us. we were hoping na sana since she’s the manager and she practically bears the name of the resort, she’d be more accommodating and easier to talk to. apparently not. she informed us that in the first place, we didn’t go by their policy. we should have paid a down payment before a cut off time so that our reservation will be confirmed. in the first place, wala namang nagsabi nun samin. for the past 4 years, we’ve been doing the same thing and never pa kaming sinabihan na kelanagan ng down payment. willing naman kaming mag down payment eh. but no one told us that. we even asked the person over the phone kung ok na ba yung reservation namin and sabi niya, ok na daw. she just got our name and then confirmed the reservation. so again, it’s not our fault. so rachel told us na she’ll offer us nalang another room. buinild up pa niya yung room na bago lang daw yun. kami daw yung first na gagamit. it’s airconditioned pa with tv and cr. but when we checked out the room, as in parang feeling namin, para bang gusto nilang itambak nalang kami dun para manahimik nalang. it was on the other side of the resort. we had no neighbors, it was dark, and yung paligid niya wasn’t even tended. may mga nakakalat pa na construction materials. and besides, this room was on the other end of the resort while the other room was on the opposite end. pano naman kami magenjoy nun kung magkakalayo kami. then rachel was saying pa na that room daw was worth something like 3k but she’ll give it to us na 1k nalang. the way she said it pa, parang dapat may utang na loob pa kami sa kanya. the whole time, you could really feel how plastic she was while dealing with us. after this incident, i found out from stories of some friends here in bohol that rachel dumaluan and her mom don’t really have a nice rep in terms of attitude. so they were not surpised that we felt that way. after some more discussions, waiting, and sarcasm from the staff, we thought, since ang sabi nila nasira yung fan nung room originally reserved for us, baka naman kaya kahit walang fan since it was cold naman. or kahit na they lend us nalang an electric fan. ganun na kami kadesperate para lang matapos na and we could all move on with our lives. then all of a sudden, they were telling us na it was the room na daw itself na sira. we were asking kung ano ba talaga yung sira, they were saying na basta sabi ng management, di pwede so yun na yun. then sabi pa nila sabi daw ng management bawal daw silipin, hawakan or even lapitan yung room. mejo nagduda tuloy kami at this point na baka mamaya, wala namang sira yung room. baka binigay pala nila sa ibang guest or something which wasn’t impossible since, from our experience, hindi maayos ang reservations nila. at this point sobrang frustrated na talaga kami. we’ve been there for almost 2 hours na with all our stuff and no place to stay. and we felt na they weren’t really helping us find a solution to a problem which we didn’t cause in the first place. they just really wanted us to shut up. we were really tired na rin so we asked if we could see the cottage na available (this was the 1,200 cottage which was wrongly reserved for us). baka naman since mas mahal siya ng konti, mas malaki din ng konti and pwede na naming tiyagain. but then ngayon biglang naman ayaw nila ipakita samin. bawal daw ipakita yung room pag hindi nakareserve sayo. WTF? that’s their policy daw. this i though was just plain BS. we tried to reason with them kasi we felt na that really made no sense. eh pinayagan nga nila kami tingnan yung isang room na di naman namin talaga pinareserve taposa itong room na nireserve nila for us, di na pwede. So they finally allowed us to go see it. but here’s another thing. while we were looking at the cottage, one of their security guards was following us then when we were inside the cottage, nakatayo siya sa labas holding his gun (yung mahabang gun na usually dala ng guards ng banks) na para bang nakaabang samin. ano yun? parang may shoot to kill order kami?!ang ending, after a very very long discussion, we got the room na 1,200. mainly because we had no more choice plus we were very tired and hungry na. we got there mga 7:30 and past 9 na kami nakapag check in. we insisted that we’re not paying for extra person charge and we’ll only pay 1k since yun naman talaga yung nireserve naming. and after all the hassle we went through for something that was obviously their fault, I think we even deserve more. nung una, ayaw pa pumayag pero hindi kami papayag na magbayad ng full price after what we went through. after paying, nakita naming si dr dumaluan, the owner of the resort. friend siya ng tito ko and he knows our family. so we told him about what happened. sadly, all we got from him was “ganun talaga, minsan may lapses”, a few laughs, and a “don’t worry, we’ll find a remedy” (which never came) after all this fiasco, we never heard a single sorry from any of them. napilitan nalang kami magsiksikan sa cottage na yun. may 2 nga samin na dun na natulog sa labas nung cottage. from now on i am boycotting dumaluan 2!
