Smart Bro or Globe Broadband

[pret_ty68]

Alin ba mas maganda Smart Bro or Globe Broadband. Gagamitin ko kasi sya sa laptop para kahit saan ako magpunta may internet connection ako kahit walang wi fi.

[jdash]

Globe 

[harlet]

hay dito sa 'pinas wala kang mapagpilian....nagpakabit ako ng globe broadband, sabi ko wireless....sabi ng agent mas maganda daw ang wired...eh di sige...

actually me dsl bayantel ako, gusto ko lang ng back-up in case na mawalan ng internet connection using bayantel dahil need ko sa online job ko....

mula nung ikabit nung March 29, wala na akong ginawa kung hindi tumawag sa CSR nila....putol-putol ang connection ko...to think na 1mb yung ini-avail ko....ang nakakaloka, scripted ang sinasabi nila, kesyo system restoration....3 days processing from the time na nag-report ka, after 3 days, di mo naman alam kung ano na nangyari dahil wala namang pumupuntang technician nila....sasabihin sa report nila na na-tsek na yung cabinet nila....

pagtawag ko ulit, 3 days processing na naman, dios mio, nakaka-9 days na ako, wala na akong ginawa kung hindi maghintay....

i requested for the termination na ng contract, aba magbabayad daw ako ng lock-in period....gusto kong murahin....    sabi ko, kung matino ang service nyo di ako magre-request ng termination.....for life subscriber ako....

still, matino-tino pa ang bayantel dahil pagtawag mo sa kanila, maya-maya andiyan na technician...etong globe mula nung ni-report ko walang dumating to check the problem....

[Patren]

baka SmartBroken!

Go for Globe. Smart sucks.

[mickaela911]

hay dito sa 'pinas wala kang mapagpilian....nagpakabit ako ng globe broadband, sabi ko wireless....sabi ng agent mas maganda daw ang wired...eh di sige...

actually me dsl bayantel ako, gusto ko lang ng back-up in case na mawalan ng internet connection using bayantel dahil need ko sa online job ko....

mula nung ikabit nung March 29, wala na akong ginawa kung hindi tumawag sa CSR nila....putol-putol ang connection ko...to think na 1mb yung ini-avail ko....ang nakakaloka, scripted ang sinasabi nila, kesyo system restoration....3 days processing from the time na nag-report ka, after 3 days, di mo naman alam kung ano na nangyari dahil wala namang pumupuntang technician nila....sasabihin sa report nila na na-tsek na yung cabinet nila....

pagtawag ko ulit, 3 days processing na naman, dios mio, nakaka-9 days na ako, wala na akong ginawa kung hindi maghintay....

i requested for the termination na ng contract, aba magbabayad daw ako ng lock-in period....gusto kong murahin....    sabi ko, kung matino ang service nyo di ako magre-request ng termination.....for life subscriber ako....

still, matino-tino pa ang bayantel dahil pagtawag mo sa kanila, maya-maya andiyan na technician...etong globe mula nung ni-report ko walang dumating to check the problem....

naku sis, globe broadband ako dito sa bahay.. [textspeak!] wired dsl connection.. their customer service is way beyond pathetic! i'm a tech support for a broadband company sa US and hindi ganito ang service ko sa mga customers ha.. so shempre may alam naman ako kung ano ang gagawin diba...nagkaproblem ako dati nung pinalitan yung modem ko as in problema siya! nangyari to nung nagkabagyo.. yung frank ba yun... anyway, 1-2 months siya bago naresolve. ang problema niya kase piling websites lang ang mapupuntahan niya na nuknukan ng bagal.. as in kagalit!  nagrerequest ako na may tech dispatch 10 years bago may dumating.. halos lahat na ata ng sup kinausap ko.. exagg ha... naghintay ako sa sup ng 4 hrs!

napakagandang service diba? alam mo anong nakapagresolve ng issue? nung may dumating na tech may inayos lang siya sa configuration ng modem.. yung MTU settings niya at umok na.. mabilis at lahat nabobrowse ko!!!

ok ang bayantel. i tried it before nung dun ako nakatira sa inlaws ko.  pag nireport mo kase ang problem.. they need to take action within 24 hours kase kung hindi may rebate kang 500 per day na your dsl is down.. bongga diba? yan ang service! nakakatawa nga eh.. kase dumadating sila usually sa last hour.. bago mag24 hours.. LOL

[kimi]

i think ganito yan.

it depends kasi kung ilan ang gumagamit ng connection in a specific area.

example kung sa paranaque, nasa max of 200 lang pwede gumamit ng smart bro, pag na max out kasi yon, bumabagal connection kasi nasshshare kayo ng isang network, kaya SOBRANG bagal ng PLDT.

the less users, the better the connection hahaha.

thats what i think.

smart bro is part of pldt. so hindi na nakakapagtaka na mabagal din. i dont know kung saan ang globe. maybe they have their own network. 

[digitalbodega]

In my experience, Mas okay ang Globe

[Stellar27]

smart bro pinakabit namin kasi yung tower nila is just 2 blocks away from our house. we noticed nga din na karamihan ng neighbors namin smart bro yung connection.

i guess depende nga talaga sa area.

so far di pa naman kami nagka problema sa smart bro. super bilis.

[ronnahmontana]

For the sake of tallying whos better,
Go for Globe!

[jenny_syngkit]

i haven't tried smart but globe's service sucks. nagdodown at least once a month and that will last for at least 3 days. we don't have internet since thurs and just now, nawalan kame ng dial tone. i'm using sun's wireless broadband now, buti na lang meron akong back up.

[neugierig]

^wala naman talaga matino na isp dito sa philippines.

use globe.  it sucks too sometimes but smart sucks more. 

[harlet]

unhappy with globe too....dito sa amin halos 4x a week kung mag-down sila.....laging system restoration....

yung phone nila laging walang dial tone, need ko pang i-miss call para magka-dial tone...galing no???

[timothyjovNasher]

kung wireless ang pag uusapan MAS okay talaga ang GLOBE!

pero kung broadband, wala akong comment sa globe kasi naka Pldt DSL kami then yung sa Tita ko naman smartbro sila..

pareho lang din nawawalang ng connection..so meaning palpak din pero since naka connect ako ngayon at hindi pa ako napuputol OK pa siya

[ushushbie]

i'm using smartbro. okay naman mabilis connection ko and wala pa akong naging problem so far.
ganda lang kasi nasa loob ng subdivision namin yung tower hehe

[ms_nats]

I am using Smartbro at work, unfortunately, it keeps on disconnecting!!! Just now, it took me 30 minutes to connect and reconnect !!! Ang badtrip pa dito, hindi ko na nagamit yung oras niya babawasan pa nila yung load !!! 

[mald1ta]

ive tried smart wireless broadband.. infairness mabilis sila magpadala ng tao para ikabit yung antena.. it was ok naman except for 3 instances: the first one was nung beginning nung contract namin.. hindi kasi ko makasurf so nireklamo ko agad, they came agad the 2nd day and changed the whole thing so i guess nasa unit na binigay ang mei sira...

the 2nd one was after a month i couldn't connect again. i called tech support and talked for over an hour and still he wasnt able to resolve the issue until he said na infected daw yung harddisk ko.. so i had it fixed, pero still ayaw pa ren gumana nung smartbro ko.. i called them so many times pero wala pumupunta na technician sa bahay until i got fed up after 2-3 consecutive weeks of trying to ask them to fix the problem.. so yun i just bring my laptop sa mall para dun gumawa ng research ko for my thesis.. it went for about 1-2 months na i don't hear from them and take note they don't send me bills huh! (i know its my responsibility to ask them for my bill but since wala naman service i didn't bother kasi kala ko baka wala na kong linya) then on the 3rd month i received a mail from the LAURON LAW OFFICE.. nagreklamo daw ang smart sa kanila that im not paying bills on time.. grabeh sila man harass.. as in yung original bill ko was 3K plus the lawyer fee na 1,900 and around 900 something for the interest.. nagmatigas ako at hindi ko binayaran paren.. pero they kept sending me mails until finally i went to a smart wireless center and told them i wont pay for it since im not getting any service.. sabi bah naman na hindi ko daw itinatawag sa kanila.. sabi ko nga kahit tignan nila yung records sa system nila (kung pwede manyare un) na tumatawag ako nung start nung prob.. anyway, wasted time lang din makipag argue sa kanila kasi hindi sila nakikinig sa explanations ko at lalong tumataas yung interest ng bill ko.. so i finally gave in para lang mawala yung delinquency sa credit record ko.. tas sabi maactivate na daw.. but after 2-3 days of paying wala paren service then i called them na.. after a week pa bago nagka connection tas sabi mei rebates daw.. which they never gave back after reporting it several times.. after that incident naman naging ok na connection ko (in fairness din, mabilis talaga yung smartbro wireless broadband)

after 1 year, i decided ipadisconnect na kasi i won't be needing it so much na at hindi ko rin mamaximize yung 999/month.. tas i decided to get a smartbro prepaid thumb drive.. i was debating nga to whether get a globe smart or sun thumbdrives... kaya hindi sun kasi bago pa lang.. tas with globe vs. smartbro i chose smartbro paren.. kasi sabi nila mas reliable smartbro since nakapartner sya sa PLDT.. eh ang globe, alone sya... heheh kaya yun parang walang back up.. tsaka pala hindi rin ako totally happy with my smartbro prepaid.. kasi uber bagal in some places.. tas bigla pa madidisconnect kahit naman mei load pa ko...

anyway yung 3rd bad incident with smart just happened earlier this week, tinawagan ako ng smart claims sabi mei balance pa ko kanina.. so sabi ko binayaran ko lahat yan bago ko magpadisconnect.. when asked when i last paid.. sabi ko march tas sabi the bill was for april and may.. sabi ko pinaputol ko na yun bakit mei bills pa at i moved naren kaya theres no way na magagamit ko pa yung smartbro... tas the rep kept interrupting me pa.. eh kakagising ko lang so sabi ko "w/ due respect, do not interrupt me ok?!" basta ganun.. tas sabi nung rep hindi na daw ko magbabayad at inonotate nya daw yun! aba dapat lang noh!

haha... anyway yun lang..

and i still think that mapa globe or smart.. they should improve sa broadband paren nila it's still not competent pa ren kasi.. at dapat iimprove nila ang customer service nila... sa totoo lang huh! hayyy

(sowee for the long post, im just venting! hehe)

[jenny_syngkit]

grabe, 2 weeks ng on and off globe internet and landline namen. mabuti pa yung sun wireless, mas dependable compared to our globe na wired connection.

[coolcupcake]

Dito sa amin, maganda ang service ng Smart.
I've been hearing a lot of negative feedbacks before ako nagpakabit kaya nag-hesitate ako at first.
Pero triny lang din naman.
Ok naman siya.
Siguro depende sa area or location.

[silverlilac]

dito sa area namin (boundary of Muntinlupa and San Pedro, Laguna), SmartBro ang broadband provider nina hubby from 2005...then nagloko lang late 2008, until nawala na talaga ang connection nung Feb. then last week lang, pina-terminate namin ang contract, but we asked SmartBro to check again if pwede i-reconnect, baka may kelangan lang baguhin with the antenna or cables. good thing may bagong tayong tower ang Smart a few blocks from our house, so pinalitan lang ang antenna, cables, and account number - and we now have superfast internet connection again! woohoo!!!    (sana hindi na magloko ulit...)

[cream_puffs]

yung bf ko bandang tandang sora na-try nya na yung pldt saka smart bro. alang kwenta. smart bro nya 1wk ng di gumagana. sabi dadating daw sa sunday yung tiga-smart. hintay sya ng hintay. ayun, walang dumating. balak nya mag-switch na lang sa globe. sana lang mas maganda talaga yun...