Hey mga sis! Just got back lang from Boracay last thursday..
I'll share lang my experience with Zest Air last May1-7..
Im a bit disappointed lang beacause both our flights were delayed for 3hours..

Although, I understand din naman because of the bad weather last Friday, mabuti nga hindi nacancel eh, one of the flights going to Palawan got cancelled that day.. sobrang nashock kami noong inanounce na cancelled nga daw yung flight due to bad weather.. wawa naman yung mga papuntang Palawan that day..

Anyhow, because 3hours delayed nga.. gabi na kami halos nakarating sa island.. sayang naman yung day namin.. kainis..

Nung pabalik naman kami last May7, nagkataon naman my bagyo dito in Manila & medyo umuulan ulan din in Bora.. At first pa, they wont tell us kung ilang hours madedelay or cancelled na ba.. all they can tell us that time is that there's a 50-50 chance na macancel yung flight.. nakakainis lang coz if that's the case, we better go back to the Island nalang db.. than waste our time in the airport.. after much deliberation, they told us nga na madedelay ng 3hours.. 3hours delayed nanaman..

I dont like Caticlans Airport pa naman coz its so small & mainit.. Buti nalang there's a smoking lounge na there.. last year kasi wala.. napagsarhan nalang kami ng smoking lounge sa sobrang tagal namin nagantay doon.. as usual, we got here at night na.. sobrang lakas pa ng ulan..

I recognized lang noh.. grabe madelay Zest Air.. Hours & hours.. Tsk, tsk.. Unlike the other Airlines, we noticed that when, may parating na mga bagong passengers, nakakaalis sila kagad.. kame, nandun parin.. kame na ata pinakamatagal na nadelay that day..

Disappointing lang.. Sobra.. I dont know if Ill blame the weather or the airline eh.. By far, un na ata pinakamatagal na delayed flight na naexperience ko.. I booked there din for our Bohol Trip pa naman.. I hope hindi na maulit..

Share ko lang din, kasi, we extended one more night kasi, May6 dapat balik namin, morning of May6 na namin nainforom that we wanted to rebook our flight, we thought were going to pay Php560 per head coz that's what we paid din when we rebooked our flights weeks ago.. Instead, they charged us Php1,200 something per head because our flight was on that day narin daw, so, that's considered as no show na daw.. grabeee.. so, we paid Php2,400 something just so we can extend for one more night.. grabeeeee.. ang mahal na ng kinalabasan ng airfare namin all in all.. tsk, tsk..

Kaya mga sis, if you want to extend, tell them 24hrs before para you'll pay lang the rebooking fee which is Php560.. Kasi If you rebook on the day of your flight, thats considered as no show na pala & you'll pay Php1,200 per head na if you want to rebook..
Im so sad.. because I was expecting a better service from them kesa sa Asian Spirit last year..

A little tip lang din pala mga sis, if you used someone elses credit card in purchasing your ticket, lets say, your moms or sisters credit card, tapos hindi nyo sila kasama sa flight, dont forget to bring a zerox copy of the credit card used & a valid id.. dahil hahanapin sa inyo yun upon check-in.. If wala kayo nun, they wont let you fly.. that happened to us last year, when they were still Asian Spirit.. we were so pissed kasi ayaw nila kami pasakayin!

what we did is, we bought new tickets nalang ulit using our own credit card na.. Imagine all the hassle that we went through that day.. tsk, tsk.. Taht happened also to one of the passengers last May7.. they wont let the girl in.. eh credit card ng dad nya ginamit.. eh foreigner pa naman.. galit na galit yung girl sobra.. she purchased a new ticket nalang din.. Hassle..

Apparently, Zest Air lang may ganitong policy eh.. na kelangan may zerox copy of the credit card used & valid id of the credit card owner if hindi own credit card ginamit in purchasing.. kaya mga sis.. piece of advice lang.. bouble check everything.. kung pwede lang, check nyo palagi flights nyo & kung ano man kelangan.. mahirap mabadtrip while youre on vacation..
