bad service/ good service- fastfood or restaurant

[Lovester]

Bad Experiences

New Bombay Canteen Glorietta

This is my friend's experience actually.  He was there to have dinner with a friend.  JM (my friend) has this habit of trying to guess what's in his food.  Either by tasting or by careful inspection.  He ordered for a samosa and when the samosa came, he dug into it.  He saw an ingredient with what he thought were petals.  After careful inspection, he noticed that the ingredient with 'petals' also has wings.  It was then that he realized that there was a small cockroach on his samosa.  He asked for the manager, but the crew said that their manager is off duty.  He asked to speak for the cook/chef, but the person refused to see him.  He ended up paying pa rin for the food since he was sure that if he refuses to pay for the food, the waitress will have to pay for that and it was not the waitress' fault anyway. 

Fely J's Greenbelt 5

My friends and I had dinner there a few weeks back.  The place was packed but the service was not really that bad.  All of the food we ordered were for sharing.  We ordered Crispy Pata, Sinigang na Bangus Belly and Diliscious Rice.  We had a great time eating.  The food was awesome.  One of my friends was still trying to finish his sinigang (it was served in a small individual bowl).  He saw this dark looking veggie and asked us what kind of veggie it was.  We thought it was kangkong, but he thought it looked too try or lanta to be one.  Upon closer inspection, we noticed it was the straw used to tie up the kangkong.  We initially laughed cause my friend seems to be lucky in finding unwanted objects on his food.  When we calmed down, we called the attention of the waitress and asked her if we could talk to the manager.  She tried to handle the situation herself, but we insisted on speaking with the manager.  She also tried to take the bowl containing the tali, but we refused.   While waiting for the manager, we heard the other table talking about their food having "bimpo" on their kare-kare.  As in the towel, not the food.  The crew noticed it immediately and had it replaced.  So we talked to the manager and showed her the straw.  She apologized and we did not have to pay for the sinigang.  The staff was nice and our situation was handled with care since there were other patrons in the resto having their dinners as well.

Oodys Greenbelt 3

My friend and I wanted to have dinner before catching the 9:00 screening of Thor two Fridays ago.  We decided to go to Oodys since I wanted to have their friend spaghetti with salted fish.  We arrived at 8PM. Our orders were taken a few minutes after.  They gave us water and appetizers while waiting for our order.  30 minutes after, we still don't have our food, we asked the waitress for our orders.  She answered us with "Nagorder na po kayo?", and I told her yes.  She then said "ay, ok na po yun.  Dadating na po.", I told her "paki follow-up naman.  Kanina pa kasi kami naghihintay eh.".  We just gave them 5 minutes then we left.  I wanted to leave without telling the waitress sana, but my friend told her to cancel our order and that we have been waiting for a long time.  The waitress was not even apologetic and just said "Ok po.".  Poor service talaga!

[aquacharly]

AZURRO at Linden Suites

[kusinera311]

Yesterday as We went for Pahiyas Festival in Lucban Quezon.And as a host of this travel.I highly recommend Kamayan sa palaisdaan.It was 1:oo 0 clock in the afternoon when we arrived in kamayan sa palaisdaan beside Palaisdaan.The security guard kindly inform us tht the restaurant was currently full..and he suggest us to be on the next Kamayan sa palaisdaan 200M away.Then we agreed as We are on our empty stomachs.We arrived there at 1:10pm The place was good and relaxing BUT No receptionist to guide us.As we are first timers we really don't have any idea where is the restaurants!Then finally found a cottage with a dirty plates and left over from a previous diners..As there no other available table for us we decided sit even it wan not yet cleaned and just wait for the waiter to come and cleaned it..But 20 minutes passed and no waiter was coming to clean the tables.My friend and just came back in country which happened an F&B Coordinator cleaned the table on herself just to make the service fast!another 15 minutes passed and no one shows!By the way we keep on calling them But they will just tell you "Sandali lang Po!" after 5 times calling them My husband decided to take the menu on their station.they give us a piece of paper printed in A4 paper with lots of choices!So here it is I bring back the paper on the table so my friend and my family can choose what they want!Then once again I called a waiter and tell him that We are ready to order.He once again shout "Sandali lang po!"My husband said put the orders in one paper and give it to them to make it faster.(by the way the dirty plates still on the side of the tables!) then me and my husband went to the side of the kitchen and give it to one of the waiters.the waiters just throw it out to the cashier and tell her can you make this order please!and then run away..no ideas for what they are running for! as some guest already left!Finally we already make our orders!and one waiter came out and said Ma'am pinaputok na pusit is not available,and bulalo is not available and my patience was starting to burst.I tell him tell me what is available and i willl order it!And decided to order inihaw na tilapia,sinigang na sugpo,ensaladang pako,pakbet,pansit lucban and some fruit shakes..I tell to my husband If they are not able to make our orders in one hour better we left and dine on the first restaurant we will find.It was 2:30 in the afternoon when we place the order..and expecting it until 3:30 pm..IT was 3:00 when the table was cleaned and gave us 7 plates and a pitcher of water..it was been half and hour when I decided to check where is the food and the waiter said not a single food was ready..and then I said ENOUGH.We already wait for a long enough..My husband was diabetic and already shaking as he didnt able to eat on time!We left the place without any supervisors or managers showed to us..My husband and I was a chef from a five star hotel outside the country.We understand that there is a time that it was too busy for evryone..But The shameful experience was nobody showed to us and explained what is going on!we left the place dissapointed and swearing that this reastaurant will be the last option where im going back!You may be the best for 2010 but not on 2011!

[1choi_ko9]

Very Bad service

Goodies N Sweets Greenhills branch
Food Quality = 0
Customer Service = -0
Over-all Customer Satisfaction = 0

The store wasn't packed that day. Actually we are the ONLY customers when we came in at around 5:30pm I think. After were done with our orders, another group went in. I used to love eating in Goodies N Sweets, especially for their yummy desserts. I especlally love their Lemon Meringue Pie. Unfortunately, when we ate there yesterday (GH branch) I was totally disappointed with it. The pie , the custard were watery, then the custard tasted 'panis'. I called the attention of the server, and he just said "ganon po talaga yon". I told them of all the lemon meringue pie I tasted eto lang ang watery and tasted different. And sabi ko baka hindi masyado na store ng maayos kase naging watery yung consistency nung loob nung pie. I called for their manager, hindi present. Supervisor wala rin. Ganon ba yun, dahil Sunday walang ni isa mataas sakanila? Meron daw sila yung Team Leader nila. Bago pa sya lumapit sa table namin kinausap niya yung girl sa kalapit table namin para itanong kung matubig ba daw talaga yun. I learned na yung tinanungan nya na girl na akala ko eh isa sa customers nila eh according sa team leader eh mas mataas daw sakanya yun at taga commisary daw nila yun. Pagkaintindi ko sakanya manger yun nung commisary nila pero off daw nya ngayon. So sabi ko, pwede ko ba sya makausap, aba! ang sagot ba naman sa team leader, "OFF KO NGAYON BAKIT AKO KAKAUSAP?". Okay fine off nya sige, eh di might as well kausapin ako in a polite way at hndi pa bastos! Nakaka disappoint kase the last time we ate their maayos sila sa customers nila. Sabagay ang tagal ko na hindi ulit nakakain sakanila pero naman i still dont think tama ginawa nila! Isa pa ang alam ko si Chef Aileen Co ang owner nun, ngayon ko lang nalaman hindi rin pala sya ang nagbebake nung mga desserts dun at dinideliver lang daw sakanila... 

Isa pang nakakainis, I asked for the phone number of their manager or supervisor, Team leader gave me the cellphone number. Then I tried calling...ring ng ring walang sumasagot. Tapos ng itry ko ulit busy na. Tapos yung girl na taga Commisary na wala bigla. Biro ng hubby ko malamang inunahan ka na tumawag sa manager. Tama ba yun? basta very very poor service. thumbs down din sa food quality!!! No wonder everytime mag passed by ako sakanila hindi na sila full packed like before.

[u8mypinkcookies]

^ awww, sayang gusto ko pa naman try lalo na cakes nila.

[hyder0926]

BAD SERVICE:

Mañosa - BANAWE Branch

my family decided to eat here one weekend to celebrate my nephew's graduation & we were very disappointed. @ Php 350.00++ per head all the food in their beautiful & shiny chafing dishes was all salty.. i think the cook did not want the customers to go back to have 2nd servings of the dishes.. the selection was great as there was salty oyster sauce crabs, salty shrimps, salty fish fillet.. hmm.. everything was salty! good thing the dessert passed the standard of some family members, but im doubtful here coz we had salty food before hand..

will not recommend this to anyone. the interiors were nice & clean but the food was beyond repair/ redemption..

[1choi_ko9]

^ awww, sayang gusto ko pa naman try lalo na cakes nila.

i used to love them too but that was before...haay... nakakadisappoint talaga kase they used to have yummy desserts talaga.  And whats more disappointing yung attitude ng mga staff nila mga walang modo! Tsaka ngayon ko lang nalaman yung desserts pala nila dun hindi naman freshly made. Or kahit hindi man freshly made hindi pala gawa nung owner chef na si Aileen Co. Hindi naman yun yung first time ko kumain ng Lemon Meringue Pie so I know ano ba dapat lasa at itsura nya. Its either mali pagka store nila (hindi ganon ka lamig chiller nila) or matagal na yung pie na yun sakanila! Kainis!

[marose17]

Sa Rustan's Makati branch ng Goodies and Sweets, okay naman ang service, pati ang quality ng food and cakes.

Nasa college or law school pa lang ako may Goodies na sa Greenhills.

[mamaGie]

bad service:
Mangan - sm sta rosa branch

super bagal ng waitress.. at hindi nya kami inintindi after getting our orders, kahit nagkaron ng fly yung drinks ko, deadma, hindi na ulit siya lumapit at ibang waitress yung pinalapit nya. no wonder hindi sila pinapasok masyado ng customers.

[1choi_ko9]

Sa Rustan's Makati branch ng Goodies and Sweets, okay naman ang service, pati ang quality ng food and cakes.

Nasa college or law school pa lang ako may Goodies na sa Greenhills.

^ay oo nga better iclear ko ha...sa greenhills branch po ang hindi ok ang food quality and panget attitude ng mga staff.

Dati meron sila sa Podium, then nagsara na.

[marose17]

Thumbs up for great service to Sambo Kojin in Eastwood!  The waitstaff are very attentive and friendly to children.

[rychel07]

bad service - chowking eastwood! ambagal ng crew, tapos minsan mali order, or kulang. minsan di ka pa papansinin ng waiter pag may papasuyo kang pakuha. hay grabe. i like their food pa naman sana.

[babyjapnurse01]

Chowking's food quality and service is getting worse, pansin ko lang.

[aizeegirl]

I have to commend the staff of SUMMER PALACE in EDSA SHANGRI LA HOTEL! They gave us superior customer service and their foods are great. Wide selection pa ang menu nila, and we really enjoyed how the staff managed our needs. Kudos!

[jelly]

PHO HOA Greenhills

bad service

nahulog yun 1 piece na fresh spring roll sa tray...cover si waitress kinamay binalik.  sinerve sa customer.

malayo lang yun table namin pero nakita namin.

yung girl na yun 2nd time ko na sya naencounter. natarayan ko na sa una. yun pala madami talaga syang mali...

[rychel07]

pizza hut MOA and park square makati - good service. nice sila and kahit madami ang tao they really attend to each customer, and nagpa-follow up talaga sila ng order. lalo na sa MOA, ang gwapo ng mga waiter, pansin ko lang haha.

[stormy]

Mcdo forbeswood heights

Napaka. Laging mali or may kulang. Prblema e drive thru.


4pcs nuggets lang nakalagay instead 6pcs.

Check ko receipt 94 pesos so dapat 6 pcs

[Frozen Toes]

The Bad

Teriyaki Boy - I've tried four different branches. Matagal talaga bago i-serve yung food. I understand that they prepare the food lang pag inorder mo kaya matagal. But I really hope they'd do something about it. Minsan kasi super hungry na ko tapos wala pa rin.

Chowking - Matagal magserve.

Cafe D'Asie - Unlike other hotel restos, medyo kulang ang service dito. The receptionist didn't lead us to our table and hindi smiling yung wait staff. Memorable line talaga sakin nung nakuha pa kaming tanungin nung isang waiter kung tapos na daw ba kami kumain. We were on the way back to the buffet for a second (or third) plate non. Note however that I dined there almost a year ago pa. Once lang. I hope better na service nila ngayon.

The Good

Shangri-la Circles and Vintana - Of course. Shang banks on its more than competent staff and crew. Outstanding service, all the time.

Kimono Ken (Shangri-la) - For a Japanese resto, mabilis sila magserve kaya natutuwa ako sa kanila. May nakasabay ako one time na babae. Mag-isa lang siya tapos naiwan nya wallet nya sa car nya. Pinayagan sya umalis para kunin nya pera nya.

Red Kimono (The Fort) - Very knowledgeable yung waiters. Kabisado nila yung menu nila. Kaya nila magsuggest ng magugustuhan ng customers.

Max's (near Burgos Circle) - Very polite and friendly yung mga nagseserve.

President (Binondo) - Mababait super mga wait staff. They know the names of their regular customers. Delicious and affordable Chinese food pa.

Yoohoo Metrowalk - After gimmick dati, dito kami nagpupunta for breakfast. Super fave namin si Kuya Art. The BEST! Di ko lang sure kung andun pa siya.

[summersong]

I wish the management of Bon Chon Megamall would be considerate enough to place a bench for customers waiting for a table or their take-out order. Nagmumukha kasing engot at awkward ang mga customers na nakakalat at nakatayo lang sa labas for some time, holding numbers, waiting for a table. Service is considerably slow pa naman for a fastfood chain. The staff at the Ayala Triangle Gardens are more attentive.

[sugardrop]

Teriyaki Boy SM Marikina branch

The bad - the waitress did not include my mom's order, didn't even bother repeating our orders

The good - after speaking with the manager and told him our concern, he processed the payment himself and gave my mom's order, compliments of the house to somewhat make up for it, said he'll be the one to personally assist us the next time we go there. And he'll make sure no such thing will happen again (daw).