All About Globe III

[akireyhoj]

^naku sis hindi ako pwede mag bb max lang. dati nga plan ko 499 nag oover pa ko eh kaya nung nag additional bb max ako nasa 900+ din naman bill ko since may rebate 150 ako pero nagoover bill ako kaya mas ok kung mag plan 999 ako may 400 consumable plus unli surfing sa BB plus i chose don sa freebies yung B.

[kristinebarrios]

^pareho na tayo ng plan sis. unli surf 999. 599 dun is for the unli bb service + 400 consumable. tapos freebie ko yung unli call and text to one number.

nag inquire ako if pwedeng bumili ng prepaid ng 9320 kaso ang available lang nila is for postpaid. kainis.

nag upgrade ka sis, so does it mean change number ka din ba?

[akireyhoj]

^ako yung freebie ko is text and call to other network kasi si bf naka free and call text sakin
hindi sis same number pa din nagtanong ako sa isang store kahapon, 11k+ yung 9320 same price din nung sa globe.

[billy]

^oo nga pala no sis, pag nag-end na yung lock-out period, you can renew it with a different plan kaya di na papalitan ang number

[enitsirhc]

ako kasi ang ginawa ko kumuha ng 7th line for my Blackberry unlimited plan then yung principal line ko is subscribed to unlimited call and text and then unlimited surfing.

 

[akireyhoj]

^^yes sis. and i remember pag load tipid plan ka pwede kang hindi magpachange number. kasi nung inapply ko mom ko before sabi pwede nga daw na same number nya.

[akireyhoj]

and ang swerte ko pala may free ticket ako ni nicki minaj.

[billy]

hmp nagkamali ako ng application, kumuha ako ng free BB 9220 with 499/99 a month, eh mas convenient pala sa daughter ko yung current unli plan niyang 599 - sa kakuriputan kong ayaw magdagdag ng 2,400 cashout for this 599 plan.

pwede nga bang mag-upgrade during the lock-out period?

[akireyhoj]

^sis pwede ganon nangyari sakin eh Sept pa ko dapat mag renew pero pina upgrade ko na.

ang bilis! andito na yung curve 9320. dapat kahapon pa sana kaso hindi ako naabutan nung nagdeliver lunch time kasi infairness ganda nung 9320! ang nipis

[billy]

^yun nga mali ko sis eh narenew ko na under a diff plan (hindi kasi ako ang gumagamit, yung daughter ko), turns out ayaw niya ng consummable, mas gusto niya yung unli plan fail si mader hehe ayan, naprocess na, di ko alam kung pwede pa irevert

[akireyhoj]

^try to call them sis! sayang kasi eh sabihin mo ayaw mo na non hehe

[klyielei]

mabilis ba maapprove  pag online nag apply? i applied last June 12. i apply for 9320 plan 999. nag ci na sila last June 15. more than one week na ako with complete documents na. balak ko na icancel at magaapply ako sa business center. tumawag na ako today sa hotline at pag nagci na raw waiting for delivery na ang unit.

[akireyhoj]

^sis try to call them to follow up ako kasi kaya 3 days lang kasi recontract lang ako.

Infairness ganda ng 9320 ahh. Inggit na ko kay bf gusto ko na bumili ng bagong bb hehe

[enitsirhc]

klyielei - I find business centers to be faster when it comes to approving lines - I personally tried the online and hotline applications but I got too disappointed (it was my 7th line that I was applying for and they were asking for additional financial documents other than my credit card SOA). So the next day, I went to Globe [textspeak!] armed with my cc SOA and ID - I got my phone and line within 30 minutes.

but then, baka nga for delivery na yung unit mo, sis. hintay ka pa siguro ng 1 week.

akireyhoj - go for Blackberry 9900 sis!

[sweetsorrow]

mabilis ba maapprove  pag online nag apply? i applied last June 12. i apply for 9320 plan 999. nag ci na sila last June 15. more than one week na ako with complete documents na. balak ko na icancel at magaapply ako sa business center. tumawag na ako today sa hotline at pag nagci na raw waiting for delivery na ang unit.

one month din halos ako naghintay bago ko nakuha ang unit at line ko sa kanila. applied march 6 but i got my unit april 12 na yata 'yun...

[klyielei]

nagtxt ba sila sa iyo na approve ka? ni [textspeak!] o email wala ako nareceived.

[sweetsorrow]

^sis nakareceive lang ako ng text na approve na ako after a month. After ko ipasa ang requirements ko ni hi ni ho wala from globe. Kapag tumawag naman ako sa hotline, magtext2globe nalang daw ako. Kainis diba

[billy]

Business center - pag existing subscriber ka na, while you wait lang

Online - outsourced kasi ito, like their call center, kaya even if you're an existing subscriber, pareho pa rin ang app process. I applied June 21, then I got an email re requirements after a few minutes. That same day, I sent the docs required. Then the next day, morning, tinawagan na ako (actually yung daughter ko who's using the line ang natawagan, ibinigay lang nya yung number ko) na approved na. Delivery daw will be this Tuesday. Sabi ng daughter ko, she also got texts na processing na ang request.

^try to call them sis! sayang kasi eh sabihin mo ayaw mo na non hehe

I went to the business center, sis. Pero wait ko daw na ma-activate, then I can request for a change of plan.

[akireyhoj]

^buti naman sis pwede magpachange plan.

Inis ako kahapon sabi babalik na service ko kahapon after 7 calls and 24hours now lang bumalik service ko

[leletmd]

I want to apologize for the long post. I just want to rant about Globe.
My husband applied for a change of plan for my phone last Friday. The account specialist failed to mention that there will be a 24 hour service disruption during the plan upgrade so I was surprised to find out yesterday that I couldn't send or receive text messages. I could call, but line was so choppy that you can't hear what the other person was saying. Contacts calling my phone also couldn't be recognized by my phone and ended up getting registered as "unknown". All along I thought there was something wrong with my phone. After I received several complaints from patients about their being unable to contact me, I asked my husband to call Globe and lo and behold, we were informed that they disabled my SMS services and my other basic services because of the plan upgrade. We demanded that it be restored ASAP and they did restore it within 30 minutes from the call.
Our next concern were the lost messages and the choppy "unknown" calls. I wanted to know if I can still get my lost messages and we were told that there was a possibility once the system upgrade was completed within the night. My husband asked to talk to a supervisor to make sure that the case would be escalated because I really needed to know who texted me (it would be impossible for me to send texts to all of my patients) but he was told that the Supervisor was out. We were assured by the Account specialist that everything will be restored by Saturday midnight.
We let it pass till this morning. The first thing I noticed was that my calls and my internet services have not been restored. So hubby called Globe again, only to be told that the escalation report was never filed and that the system upgrade was still not finished. This time, he got to talk to a supervisor. We asked to talk to Tech support and I was informed by their supervisor that, unfortunately, they cannot retrieve the messages sent to me yesterday because it was passed the 4 hour window period. Apparently after 4 hours, they delete all the messages stored in their system. Hay, hay, if we were informed about this last night instead of being told that everything will be sent once the upgrade was finished, we wouldn't have waited until this am to follow it up. Hay naku. The tech support also said they cannot help fix anything beyond settings on the phone and it was really the Account specialist who can help us but the tech supervisor did file an escalation report to help us out after we explained our situation.
An hour after the Account specialist supervisor called to verify if my basic services have been restored. When we said that it hasn't been restored, we were assured that it would be restored within an hour.
Hours passed and several calls and another supervisor, nothing has been restored. We asked to talk to their escalation team already but apparently, you can only contact them through email. Wala raw phones ang escalation team! Hay! 
After following up for several hours, now naman, they told us to wait 24 hours again for the escalation team to act on it! The first escalation report was filed at 9 am so dapat 9 am tomorrow, naayos na. So that means more than 48 hours of no basic services due to their lousy service!
In the first place, if we were informed about the system disruption, I would not have allowed my hubby to upgrade my plan. And also, if that first account specialist filed an escalation report last night, e di sana, restored na ang basic services ko. Hay!
At saan ka nakakita na telecommunications company na walang way to contact by phone ang escalation team?
My goodness talaga