With the quarantine in different places in the Philippines extending until the first half of May 2020, airlines have cancelled commercial flights. Malaking problema ito lalo na kung mahal ang tickets mo, but do remember that this is also in the interest of safety, and that there are ways that you can get refunded.

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Nagbigay ang Mastercard ng step-by-step guide kung paano mo ma-re-refund ang airfare at accommodations mo:

Talk to your merchants.

Una sa lahat, huminga ng malalim at kumalma. The cancelation of flights due to COVID-19 isn’t anyone’s fault. Once you’re calm, list down all your questions and call your merchant. Kung ikaw ay direktang bumili sa airline, sila ang iyong kausapin. If a travel agency took care of your trip, they’re the ones you should approach. If it’s through a travel app, know that most have refund options (for example, Traveloka can refund you in one or two pay cycles). Your merchant should be able to do its best to give you answers.

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Have a plan B.

If your issue hasn’t been dealt with in a week or two, then it’s time for plan B. Keep on following up—maybe your request is actually getting processed, but it’s just taking time due to your merchant’s minimal workforce during the quarantine.

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But what if your merchant can’t help you? Ano pa ang options mo? If you applied for travel insurance, ito ang panahon upang tawagan ang insurance agency. Maaari mo ring gawin ang susunod na step.

Call the bank that issued the credit card you used to purchase your airfare.

If all else fails, tawagan ang bangko. Make sure to prepare your transaction details such as the date and the amount paid. May mga bangko na maaaring mag-reverse ng purchases lalo na sa mga panahong ito. This will sometimes take time especially if the institution is processing so many requests, so do your best to be patient. These are trying times, after all.

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For more updates on COVID-19, visit reportr.world.

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