Hi guys I need you advise,
On May 3, 2017, I entrusted my damaged vehicle to Toyota dealership for repair. The assigned service advisor, inspected my vehicle and agreed to fix the problem in four (4) days with complete checklist and full tank gasoline.
However, the agreed date of release was not met and it took 24 calendar days to fix my car. When my husband claimed the vehicle from Toyota on May 27, 2017, he was told that you had carried out a ?full service? and had put everything right.
Unfortunately, the service they have rendered on my vehicle was not satisfactory because there were missing vehicle parts and additional damages on my vehicle.
Immediately after checking the vehicle, he noticed, among others, that there was a new damage on the left side rear bumper, the gasoline was half full, reverse camera was not functioning, and the fender flare was not properly fixed. He informed the service advisor about the said problems and was advised to bring back the said vehicle asap. However, their customer representative merely ignored our complaints.
After thorough inspection of my car, we also found out through our dash camera that my vehicle has been abused and used illegally. Upon watching the video recordings, we found out that their personnel was using our private vehicle as their driving apparatus.
As in there are conversations asking if whats the use ng N,2,D since my vehicle is an Automatic Transmission. Also stating how many people he taught using private vehicles. They are also pointing at another vehicle in which also used as their driving apparatus. There is also a video wherein they let your engine on up until hours they want with my radio on.
When I complained why does my gas gauge went almost below half of it and there are more damages occured; the service advisor keep on saying
"Ibalik nyo nalang po ulit saamin yung sasakyan nyo"As we heads up the Toyota Management, all they are offering to us was buy back my vehicle and give us the privilege to loan at their company. As they showed the computation we need to pay them 1M..
Is this a fair compensation that they offer to their victims? Parang na-modus nila ako mga sis. Nilaspag yung sasakyan ko so that they can sell their product to me.

Then Toyota keep on telling to all of their employees that they paid us 100k, but in fact we did not accept any amount from them. Ako pa nga nagbayad ng participation fee sa kanila. Ang kakapal ng mukha!
