HAZELNUTDUCHESS, I aim to cut back on house staff & do more outsourcing. That is the future trend. IMO, it will give me even better value for money I pay out for services, benefits, wastage, etc.
IMO, if you get the recruitment right, you have better chances of getting good house staff. You minimize the chance of training, only for the help to leave. Training is very tiring.
During recruitment, the applicant must accept the reality it is OUR lifestyle & standards that will prevail.
I make that very very clear -- I say kahit galing ka sa Malacanang at yaya ka ng Presidente -- wala akong paki. Dito yung gusto ko ma susunod. Kaya mong sumunod?
My major guideline in managing them: leave as little as possible to their diskarte or decision-making. Believe me, you'd be surprised at the stupid decisions they make if left unguided. Just saying, as per experience -- no malice.
Kaya I have Rules for them to follow. We have Lists of To Do, with matching Schedules. Every Rule, every List, etc is explained 1 by effing 1 until I get a clear: Gets ko, ma'am. To be sure, I ask for an instant Replay/Play Back.
But there are days even if years na living by your Rules, eh mag decide diskarte sarili. Pag ganon, I really give a dressing down talk -- mapapahiya. Resign, or will not do it again. Human nature.
Pag matigas na ulo, over confident -- lalo na pag madalas hear from visitors ang galing nila! Or, sinusulsulan to pirate them -- Leave! Pero with the Kasambahay Law, better to turn the heat on at mag resign kusa. Just saying
Once they exit disgracefully, kahit lumuhod yan sa village guard (1 did already) - No more ever talking to me, or re-entry.
A Senyora must also be CONSISTENT. Hindi nila gets the legal concept: even if the First Party does not enforce a provision hereof, it is not to be interpreted as being waived etc etc etc. hahaha. So, every infraction must be corrected ASAP.
IMO, they need to be disciplined. Kelangan nakakahon as much as possible. Discipline enables them to do efficient work. They are inefficient generally, and don't tend to finish a task well and completely. So, they must be trained, with firmness & patience. IMO. discipline makes it easier for them to do their job and be orderly in their personal requirements. Eventually, they appreciate the discipline. Pag nahalo sila sa ibang househelp (when our families go en masse, on vacations, each family: bring your helpers to help out). They say: ang gulo nila ma'am. Hindi sila ayos. Or, kawawa sila: Hilo. Hahaha.
1 more thing, baket noon -- Senyora, Senyorita, Senyorito tawag sa family -- ang babait and decent ng house help! My Lola's staff or our own yayas made up for a lot of parental neglect among us cousins ha.
Tapos, nowadays that we are more considerate of their wants, needs & rights -- Aba Aba Aba. We hear of many ewan horror stories. IMO, there is value in impressing upon them they need your payment to give their families better lives. There is value in subtly impressing upon them ikaw yung Senyora, sila yung katulong: "TULONG", hindi istorbo. Impress upon them they need you more than you need them. Just saying.
Just treat them like office subordinates: no more, no less.
Expect them to do their jobs: no more, no less.
Kaya don't expect may malasakit mga yan. It's just a job.
Don't expect them to love your kids, or you: it's just a job.
But be on guard they can love your husband: Ahas in the house yan. Act on it at the first suspicious sign, during recruitment if possible. Hahaha.
Oooopz: para not OT: YES, uniforms, in addition to all the benefits cited in posts above -- enforce Discipline. Discipline is 1 of the hallmarks of good and efficient house staff management.
