In an August 9 tweet, Bela Padilla expressed her dismay towards a Grab Philippines driver, saying that he announced her home address over a radio system, which goes against the ride sharing platform's privacy policies. 

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Bela tweeted, "Rode grab today and the driver announced on the grab radio where I live. Hello @grabph [emoji] this can't possibly be right."

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Grab Philippines immediately responded: "Hi Bela! We're so sorry to hear about your experience :( This incident shouldn't have happened since we value every passenger's safety and privacy. We sent you a DM to help move our investigation forward. Thank you!"

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In an Instagram Live session on the same day, Bela shared what happened, noting that she heard the driver mention her home address over a radio system of drivers. She explained that she did ask the driver why he disclosed her private information, but wasn't able to expound on the answer.

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"Parang na-sad na lang ako," she noted.

Grab's policies for drivers include keeping two way radio conversations at a minimum, as well as refraining from sharing private information of customers.

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