Dealing with Annoying Clients

[lordknight_aiz.18]

Im working for an insurance company and I just started months ago. I encountered a very annoying client na may claims and kinukumpara pa ko sa pinalitan kong employee.. Im trying not to be affected by her irritating staements. Im still polite yet firm pag nakikipag usap sakanya 

kayo sisses, pano niyo nahahandle tong mga ganitong situation..

[muahmuahmuah]

some of what i've seen do is they put the receiver away from the ear and appease them by saying nicely to calm down and what is it you can do to help. saying na you're on their side to get the claim handled but they can't help  if she's consistently being discourteous and irate. pwede rin na  if non-stop ratatat pa rin they say to  call another time when she's calmer get her number and say to take a breather you know she's mad and you'll call her back in an hour or so when she's calmer or to have her call you back when she's calmed down and more relaxed. another is pag la pa rin tigil sabayan lang sya sa pag raise ngboses yung respectful parang to just get the message across sa taong ayaw makinig is to sternly say "listen! im trying to help you, work with me here i'm on your side"  repeat over and over. kung ayaw to call back pag tao na syang kausap

[sassa]

My job requires me to deal with clients everyday. After almost 5 years, I learned to be plastic to them!
Especially demanding clients like doctors. Trick is, just give to them what they want. mas maging makulit ka than them. Always smile (eventhough deep inside inis na inis ka na) then don't say No.

Tell them I'll get back to your or we'll try our best. Rant all you want in the office so you could release the tension. Don't take things personally. Work is work. When I was 1-2 years in the industry, super iyak pa ko after work because this client/guest/boss blah blah... but now, deadma! Pasok dito labas sa kabilang ears. I'll just do my best if it works great, if not.. move on.