I've tried to search for at least almost the same situation of this topic pero di ko makita so I decided to create one. To mods, please merge this topic if meron man na una. Thank you
May I share my HINAING for my present employer. I'm one of the Officers In-charge for a certain **Group of Companies in one of their branches. The branch I am heading right now ranked second to the most problematic branches. Problematic siya in a way na masyadong maraming inherited pastdue accounts which I need to settle. This is my second year to head this office, so far I don't have any bad issues with my subordinates. Communications between the staffs and me works very well. I always make sure that limits in our relationships should always be practiced. I never fail to remind them that I'm not a know-it-all person. I always admit when there are things blurry to me in every transactions and make open communications to my staffs. I always encourage them to make suggestions on how we can improve our services. I know that even I already know how our job works, there would still times that we need to gather other opinions in order to come up with a very good idea.
When it comes to higher management, I think I have good relationship with them. During our monthly Manager's Meeting done in head office there was never a scene that my attention is being called to talk about negative issues regarding my branch. All I can remember that every time we hold a meeting I often asked questions, I'm even being labeled as very articulate which I took naman as positive. I don't see anything wrong being inquisitive when my purpose is only to elevate and improve our branch performance. I could even feel how proud my staff are after knowing that our bad accounts depleted a lot and we've able to hit our target last year. There was just a time when our internal audit team visited us to conduct their regular audit activities. We have a visiting client that time who was so irate and was acting so rude to us. This client is demanding a refund which is very impossible for us to do since she still has existing loan account with us. My staff has been so patient explaining why we can't give her the refund, surprisingly, the client started to shout, cursed us and even call as names.....I then butted in having the purpose of pacifying her. But the client was just so rude, she continue shouting in the presence of other clients inside our office premises.
Di ko na kinaya panghihiya ng client na to so I raised my voice a little higher and told her to get out from the office coz the conversation is no longer healthy. She was pointing her finger on me and shout at me saying " I condemn you all", "hope lumobo mga tiyan nyo", "mamatayan sana kayo", at iba pang di kanais nais sa pandinig. I was about to burst out and cry coz di ko na halos kinaya pang mamata ng client, what I did to finally have the client out from the office, I called our guard and asked him to have the client out. I knew what I did was just right. I was thinking if I didn't do it, the client will continue acting hysterically and is no longer healthy to other clients whose been witnessing the whole scenario.
My angst started when I received a call from our HR Manager telling me about the situation happened between us and that client (Audit personnel reported it to HR). It was so clear to my ears that they blamed me about things, she told me that I should always consider that "a customer is always right". Of course I have begged to disagree and told her "I know that "customer should always come first since they are the bread and butter of this company. Yet, it doesn't mean i would just tolerate her action and leave her while shouting to us and saying words that would ruin the company's reputation. Pero insist pa rin siya na sana daw dapat di ko nalang pinatulan at naging mas sensitive daw ako sa mga salita ko. Di lang nila alam kong ano anong bagay pinag sasabi ng client na un against the company, and her I am trying to correct that client kasi naman naiisip ko ang daming nakikinig, pano kung ma instill sa mga isip nila na ganon kami.
Masyado akong nagpakatino sa trabaho ko to the extent na napapabayaan ko minsan mga anak ko dahil sa work na to, coz I wanted to prove to them that I can make change despite of the inherited problems we are now facing. I work not just for the compensation, I work for self-fulfillment and lasting gratification.
I admit, I really expect to get more than a "good at expected" result from my evaluation. It maybe wrong to compare but I can't help it, I have been religiously performing my job so well compare to other branch head yet they got more than I got. Every time my seminars and training, I must say, i'm very participative and would always make sure to share something during the discussion to at least contribute on the discussion. I even noticed, if they wanted to get opinion and ideas usually ang na coconsider nila ay yung akin. I can even feel some plagiarized me which is another issue ko rin.
I know with the result on their evaluation, I should be thankful enough but I can't just help to feel so down. I expect more than that, I knew how I worked hard and I knew how I helped this branch a lot to be of better service to clients. I know dahil lang sa isang pagkakamali or kung matatawag ba na pagkakamali yong ginawa ko, ganito ang nakuha kung grade.
I just have questions sa mga sis natin, tama bang ganon nlng un? I mean di man lang nila kinonsider yong struggles ko to meet our target and finally recover big portion of the company's investment from bad debts? Honestly, I'm starting to feel bad about our higher ups, but there's still a certain thing on my mind that helps me keeping this job "I've started this struggle and so I am finishing it by continuing to work hard despite of this negative issue".
Mga sis, help me decide if it's still worth for my struggle. TIA