Author Topic: all about COURIER SERVICES ~Thread 3~ (Read 48256 times)

novee · « **Reply #500 on:** May 10, 2012, 01:41:18 pm »

Hi Sisses!

Has anyone here tried ordering from China? What courier did you use? Na-tax ba kayo sa customs?

Sino din naka-try na ng China Post? Gaano katagal bago makarating ng Pilipinas yung parcel? Mas less likely ba na ma-tax pag ito ginamit?

sweetscience · « **Reply #501 on:** May 11, 2012, 11:38:17 pm »

^kami ni hubby ok samin ang philfox, mabait yung rider na naka-assign sa area namin, so far wala naman reklamo yung buyers..

summer888 · « **Reply #502 on:** May 16, 2012, 02:04:58 pm »

ako Ideliver and Pedala ang gamit ko. Yung Pedala, okay siya kaso medyo may kamahalan. Yung I deliver naman, okay rin siya kaso lately ang hirap na magpa book tsaka minimum nila is 2 packages na.

will try yung philfox, sana okay nga sila.

thistle_lilac · « **Reply #503 on:** May 17, 2012, 09:43:04 am »

same question with novee....

if ok ba ang china post air/hongkong post air? tina taxan pa rin ba ng customs? and how many days/weeks usually marereceive yung items?

oktoberfest22 · « **Reply #504 on:** May 18, 2012, 06:24:38 am »

Anong pwedeng alternative sa Xend express? Palala nang palala ang service nila, and this week was the worst! A GT sis sent me an item last Monday pa, Thursday afternoon ko lang na-receive, and that was because kinulit sila ng hubby ko!

May "priority" delivery daw kasi everyday, according to the rider, when he finally delivered the package. He couldn't explain to us how the priority status is determined by their operations group.

So warning lang, pag natapatan kayo na maraming priority ang Xend, mamumuti ang mata nyo kahihintay sa package nyo and don't expect any explanation from this company. MAGHINTAY KA NA LANG!

Imagine it's been four days and hanggang ngayon di naka-up ang tracking no. Yung mga call center agents nagsisinungaling pa, every day ibang dahilan ang sinasabi. Finally, sinisi nila yung rider sa area namin and these were the reasons given by different agents:

-"hindi makontak si rider kasi hindi sumasagot sa cellphone" (for two days???)
- "bago kasi sya"
- "hindi makita ang bahay nyo" (duh?? that same day may nag-pick up ng package na rider ng Xend from our house)
- "first thing Thursday morning, kayo ang priority"

We were asking the call to be elevated to a supervisor, sobrang tagal kami pingahihintay tapos laging napuputol ang line. As a last resort, we were asking for the number of the rider or the operations group, ayaw rin ibigay!!! Pero wala namang maitulong ang call center.

AND HERE'S THE WORST PART

Nung dumating yung rider, ang sabi nya never syang tinawagan ng call center and his cellphone was turned on the whole time. ipinakita pa cell nya sa amin to show proof.

The previous day lang (Wednesday) itinurn over sa kanya ang package ko (but the call center confirmed that the package was picked up from the sender Monday pa).

AND HE WAS NEVER TOLD THAT MY PACKAGE WOULD BE PRIORITY FOR THE DAY. In fact, late afternoon na nya idineliver sa amin, at nagkataon lang daw na may mga kasamang ide-deliver sa area. Kasi nga may ibang "priority".

iampennylane · « **Reply #505 on:** May 18, 2012, 09:11:40 am »

Girls ano pinaka ok na courier to London for slimming coffee? Tia!

beach · « **Reply #506 on:** May 18, 2012, 07:27:08 pm »

Yes, I agree and I have learned my lesson. NO TO XEND.
I booked a pick-up yesterday and lo and behold, hindi man lang tumawag na hindi matutuloy ang pick-up. I booked another pick-up today, and chatted with a CSR to ensure na may kukuha. It's 7pm already and my packages are still here!!!

Not only was the CSR not contrite at all about the missed pick-up, I had to deal with his short phrase answers via chat. I tried to call so that I could actually talk to an actual person, pero wala. Palaging busy. I tried for almost 3 hours.

I switched to them after a VERY BAD EXPERIENCE with MCEXPRESS. Horrors din dun kasi they LOST MY PACKAGE with items worth 5K. I called, texted, emailed, left FB message about the undelivered package at di ako pinansin. My friend had to threaten them that she will go to the media before they replied. They alleged that they DELIVERED the item but after around three weeks, nakita nalang nila na nasa office lang pala nila. And to think, I had to call them. Di man nila ako tinawagan to let me know that they found my package na.

I am also looking for another courier na. Sayang. I am not their biggest customer but I shipped more than 100 packages in the last three months with them. Inisip ko... at least man lang, i-value nila konti yung loyalty ko with them. Pero wala... kulang nalang ay i-snob ako ng kanilang CSR. Non-responsive talaga. Hindi ko gets kung hindi marunong mag-type or mabagal lang talaga magreplt ir walang paki-alam. From his responses, it seems like the third.

In short, tried and tested na. Both MCEXPRESS AND XEND are bad couriers and cannot be trusted.

_AiaH_ · « **Reply #507 on:** May 18, 2012, 09:19:33 pm »

^ ako I never had any bad experience with MC express. No missed pick up or delayed delivery for more than 3 days. I've been using them for 2 years na. I personally call and text yung rider sa area namin. For concerns naman, when I call, polite naman yung nakakasagot sa office nila.

Sa xend, bad experience din ako kaya I switched to MC.

Try nyo sis philfox.

beach · « **Reply #508 on:** May 18, 2012, 09:54:09 pm »

Quote from: _AiaH_ on May 18, 2012, 09:19:33 pm

^ ako I never had any bad experience with MC express. No missed pick up or delayed delivery for more than 3 days. I've been using them for 2 years na. I personally call and text yung rider sa area namin. For concerns naman, when I call, polite naman yung nakakasagot sa office nila.

Sa xend, bad experience din ako kaya I switched to MC.

Try nyo sis philfox.

Oo, more than 2 years din ako with MC before... and around 200 packages rough estimate. May missed pick-up sila minsan pero okay lang yun. Sobrang disappointed ako when the lost package incident happened. Sana di mangyari sa iyo yung nangyari sa akin. And take note, they never sent an apology or whatever...

oktoberfest22 · « **Reply #509 on:** May 19, 2012, 06:24:26 am »

Grabe ang horror stories sa Xend at MC express!

I think the common gripe is more on poor customer service than yung mga kapalpakan nila. Palpak na nga, wala ka pang mapalang matinong sagot or extra effort para makabawi on their part.

Pano kumontak sa philfox? Magkano ang rates and may pick up ba sila?

Thanks sa sasagot.

tinzze · « **Reply #510 on:** May 21, 2012, 10:16:04 am »

hi mga sissies! ask ko lang kung sino ang may experience sa inyo na magsend ng package to abu dhabi, UAE? what's the best courier to use? and how much? thanks sa mga sasagot!

beach · « **Reply #511 on:** May 23, 2012, 08:32:19 pm »

I am in search of a good courier.

I tried cliqnship. Sadly, I spent most of the day trying to track a cliqnship package. I sent 4 packages through them and 2 have not been delivered and it's already the 3rd day (1st day was the pick-up) and I cannot seem to contact them. I have tried calling, texting, emailing and even FB.

Until now, I have not heard from them at all. I am already constrained to personally deliver tomorrow an item to my customer a new item (worth 2K) since ayoko naman masira reputation ko as a seller because of an inefficient courier.

Ewan ko ba... wala na bang courier na okay dito sa pinas? aside from LBC who charges naman too much?

novee · « **Reply #512 on:** May 24, 2012, 01:12:14 am »

I have shipped my packages from China through China Post na. Sisses, how do I keep track of it?

oktoberfest22 · « **Reply #513 on:** May 24, 2012, 07:50:37 am »

^sobrang hirap mag-track ng packages through china post. i ordered something from hk before. ang ilalalagay lang nilang status is until it leaves HK, after that, manghula ka na lang kung nandito na sa pinas ang package mo. it took more than 3 weeks for the package to arrive.

oktoberfest22 · « **Reply #514 on:** May 24, 2012, 07:54:13 am »

I booked a pick up yesterday with philfox courier dahil sa nightmare ko with xend.
ang daling tumawag sa kanila for pick up sked. yun nga lang wala pa silang online pick up as of now. hopefully ok ito kasi malapit lang din sa amin ang office nila.

grabe na sa xend e, lumaki na ang ulo dahil dumami ang customers.

chefron · « **Reply #515 on:** May 24, 2012, 11:13:02 am »

super happy with erim express! loyal customer here.

novee · « **Reply #516 on:** May 24, 2012, 11:14:34 am »

Quote from: oktoberfest22 on May 24, 2012, 07:50:37 am

^sobrang hirap mag-track ng packages through china post. i ordered something from hk before. ang ilalalagay lang nilang status is until it leaves HK, after that, manghula ka na lang kung nandito na sa pinas ang package mo. it took more than 3 weeks for the package to arrive.

Aww... ang tagal naman pala... So from time to time, sis, I have to check sa post office?

_AiaH_ · « **Reply #517 on:** May 24, 2012, 12:11:50 pm »

Quote from: oktoberfest22 on May 24, 2012, 07:50:37 am

^sobrang hirap mag-track ng packages through china post. i ordered something from hk before. ang ilalalagay lang nilang status is until it leaves HK, after that, manghula ka na lang kung nandito na sa pinas ang package mo. it took more than 3 weeks for the package to arrive.

sis was it sent express or regular mail? if express, hanggang madeliver sayo, updated ang status. ganun kasi yung akin from China ko nakuha. Pero regular/priority mail, until it leaves the origination country lang and you have to go through the hassle of ff up yourself sa local PO. lol.

novee · « **Reply #518 on:** May 24, 2012, 01:58:04 pm »

Regular mail lang. So maha-hassle pala ako. Nyahaha.

_AiaH_ · « **Reply #519 on:** May 24, 2012, 03:59:24 pm »

^ naku tagal yan sis. i sent some small stuffs from china using their cheapest mail service, di dumating. haha

no kidding. it's just a whitehead remover lang naman that i purchased for .99usd to check if madedeliver sa bahay or makakareceive ako atleast a notice man lang, unfortunately, hindi.

I don't feel safe talaga with regular mail. Lagi ako express.

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Author Topic: all about COURIER SERVICES ~Thread 3~ (Read 48256 times)